Title: Need help with lightbox functionality
Last modified: June 24, 2024

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# Need help with lightbox functionality

 *  Resolved [anguskeystone](https://wordpress.org/support/users/anguskeystone/)
 * (@anguskeystone)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/need-help-with-lightbox-functionality/)
 * I’m having difficulty getting the lightbox feature to work correctly. When I 
   click on a gallery image, it should open in a lightbox, but it just opens the
   image in a new tab instead. I’ve checked my settings, and everything seems to
   be in order. Any suggestions?

Viewing 1 replies (of 1 total)

 *  Plugin Author [robosoft](https://wordpress.org/support/users/robosoft/)
 * (@robosoft)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/need-help-with-lightbox-functionality/#post-17851634)
 * Thank you for reaching out regarding the issue with the lightbox feature in your
   gallery.
 * By default, the gallery should display zoomed images in a lightbox when you click
   on them, provided no specific links have been defined for the images. If the 
   lightbox isn’t working and images are opening in a new tab instead, it is likely
   due to a conflict.
 * Here are a few steps you can take to troubleshoot and resolve this issue:
 * 1. Verify that you haven’t set custom links for your images that would override
   the lightbox behavior.
 * 2. Conflicts with other plugins or your theme can prevent the lightbox from functioning
   correctly. Temporarily deactivate other plugins to see if the lightbox starts
   working. If it does, reactivate the plugins one by one to identify the conflict.
   Try switching to a default WordPress theme (like Twenty Twenty-One) to check 
   if the issue persists.
 * 3. In the gallery’s general settings, enable alternative compatibility options.
   This can often resolve conflicts with other plugins or themes.
 * 4. Check your browser’s console for any JavaScript errors that might provide 
   clues about what’s going wrong.
 * If you’ve tried these steps and the problem continues, please submit a support
   ticket through our local support system. Our technical team will be happy to 
   look into this further and assist you in getting the lightbox feature to work
   as intended.
 * Thank you for your patience, and we look forward to helping you resolve this 
   issue.

Viewing 1 replies (of 1 total)

The topic ‘Need help with lightbox functionality’ is closed to new replies.

 * ![](https://ps.w.org/robo-gallery/assets/icon-256x256.gif?rev=2291186)
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 * 1 reply
 * 2 participants
 * Last reply from: [robosoft](https://wordpress.org/support/users/robosoft/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/need-help-with-lightbox-functionality/#post-17851634)
 * Status: resolved