Title: Need Help with Multiple Issues Last modified: August 20, 2016 --- # Need Help with Multiple Issues * Resolved [Brandon Moner](https://wordpress.org/support/users/ctvonline/) * (@ctvonline) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/) * Ok so first off…I appreciate the creation of this plug-in. That being said…there are a few things I need help with. * Here’s the link to the test page: [http://rutholsonphoto.com/senior-challenge-test/](http://rutholsonphoto.com/senior-challenge-test/) * 1) Directly after voting I’m presented with a message that says “There was a problem saving your vote, please try again in a few moments”. Yet refreshing the page shows the vote counted. And when I check the back-end, the vote counted as well. I need for that message not to happen and need help trouble shooting it. * 2) What is with the placement of the thumbnails? I’ve done nothing yet but add your snippet of code to the NextGen Gallery code, and with the addition of your code, the thumbnails are not cascading like they should. * 3) I’m a very experienced CSS wrangler, yet styling the actual star voting box seems to be a very difficult task for some reason. Either nothing is responding or one little change horrifically breaks everything. How you as the developer successfully found a way to make the star voting box the exact width of the displayed thumbnail with everything scaled to fashion? * [http://wordpress.org/extend/plugins/nextgen-gallery-voting/](http://wordpress.org/extend/plugins/nextgen-gallery-voting/) Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [shauno](https://wordpress.org/support/users/shauno/) * (@shauno) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3622984) * It looks like you are using W3 Total Cache. The caching plugins can affect the voting because the serve ‘old’ markup that the voting plugin doesn’t interpret understand. Please turn off the caching plugin and test to see if it works then. * As far as the look of the gallery goes, it looks like it’s showing fine to me. You can experiment with the position of the voting snippet’, and even wrap your own markup around it to style it exactly like you want. * Let me know what happens with the cache plugin disabled. * Thread Starter [Brandon Moner](https://wordpress.org/support/users/ctvonline/) * (@ctvonline) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623010) * You’re right. It was the caching plug-in that was causing all of the problems. Even when I purged all caches, it wasn’t showing my changes to the design. I’m wonder if there’s a way to exclude specific page form caching without turning it off in general… * Anyway quick question here… * Is there a way to add the images “Alt/Title Text” above or below the thumbnails WITHOUT breaking your plug-in? Once I added “template=caption” to the shortcode of the gallery, your plug-in said goodbye lol. * Plugin Author [shauno](https://wordpress.org/support/users/shauno/) * (@shauno) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623020) * If you change the template to ‘caption’, you need to add the voting tag to the‘ gallery-caption.php’ template. * Thread Starter [Brandon Moner](https://wordpress.org/support/users/ctvonline/) * (@ctvonline) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623036) * Ok and one more thing… * While running my test I deleted the images out of the gallery, however the voting data still remains. Is there a preferred way for emptying this data out of the tables, or do we HAVE to actually log into our hosting account and empty the tables that way? * Plugin Author [shauno](https://wordpress.org/support/users/shauno/) * (@shauno) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623037) * The [NextGEN Gallery Voting Premium add-on](http://codecanyon.net/item/nextgen-gallery-voting-premium/3307807?ref=shaunalberts) has a button to delete all votes (or you can manually delete the rows form the table as you say). But it won’t hurt to just leave the vote data there. New NGG images will not re-use the primary key the vote data is linked to, so it won’t mess with new images. * Thread Starter [Brandon Moner](https://wordpress.org/support/users/ctvonline/) * (@ctvonline) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623038) * Ok. If I purchase the premium plug-in, will all changes made to the NextGen Gallery plug-in to make your free version work ALSO work for the premium version? * IE styles, insertion code into gallery.php and so on? * Thread Starter [Brandon Moner](https://wordpress.org/support/users/ctvonline/) * (@ctvonline) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623040) * Nevermind! Purchased it and NOW I love it. Everything we wanted and needed! Thanks!!!!!! * Plugin Author [shauno](https://wordpress.org/support/users/shauno/) * (@shauno) * [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623062) * Thanks for the support with the purchase, it’s much appreciated! And I am happy that you like the extra features 🙂 Let me know if you have any feedback or questions. Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Need Help with Multiple Issues’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/nextgen-gallery-voting.svg) * [NextGEN Gallery Voting](https://wordpress.org/plugins/nextgen-gallery-voting/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery-voting/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery-voting/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery-voting/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery-voting/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery-voting/reviews/) * 8 replies * 2 participants * Last reply from: [shauno](https://wordpress.org/support/users/shauno/) * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/need-help-with-multiple-issues/#post-3623062) * Status: resolved