Hi there, @ku990,
Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.
Let’s see if we can help you out or point you in the right direction to address it.
Thread Starter
ku990
(@ku990)
onlinelicentiekopen.com is the website it changed from .nl to .com now
Hi @ku990,
Thanks for sharing your site URL!
Just so I understand correctly, is the main issue that you’re unable to access the WooCommerce app because it’s asking you to log in with an email address you no longer have access to (your old .nl email)?
If that’s the case, this would be an account-related change that we’d need to handle through a private support channel rather than the public forums, as it involves verifying your identity.
Could you please reach out to us via our contact form here: [Contact Form]
Please include a link to this forum thread so we have the full context.
We’ll take it from there!
Thread Starter
ku990
(@ku990)
I have send everything through the contact page but yet I still didn’t get any information about this case. Can somebody help me out, I also havent received any confirmation….. Waiting for over a week now and I want It solved to be honest its taking much time to fix things like this.
Hi @ku990 –
I checked in our system and I don’t see an email referencing either onlinelicentiekopen.nl or onlinelicentiekopen.com.
Please try again at:
https://jetpack.com/contact-support/?rel=support&hpi=1
When you do so, please include a link to this thread so that we can locate the ticket. You can also let us know here once you submit it and we’ll make sure it’s in our system.
Thanks!
