Title: Needs a full removal function…
Last modified: July 19, 2020

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# Needs a full removal function…

 *  [sfg147](https://wordpress.org/support/users/sfg147/)
 * (@sfg147)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/needs-a-full-removal-function/)
 * Most plugins have a way to fully reset the plugin. This plugin is great but when
   you delete all of your articles to start fresh, it breaks. Even if you uninstall
   and reinstall, the database cant be edited after it breaks.
    -  This topic was modified 5 years, 10 months ago by [sfg147](https://wordpress.org/support/users/sfg147/).
      Reason: Support is great

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [echoplugins](https://wordpress.org/support/users/echoplugins/)
 * (@echoplugins)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/needs-a-full-removal-function/#post-13126259)
 * Hi [@sfg147](https://wordpress.org/support/users/sfg147/)
 * First of all, we are sorry for the inconvenience caused.
 * We are adding the data removal function to allow the deletion of all KB data.
   It will be part of the next release.
 * We can help you with your other issue if you contact us here: [support@echoplugins.freshdesk.com](https://wordpress.org/support/topic/needs-a-full-removal-function/support@echoplugins.freshdesk.com?output_format=md).
   We can give you the updated version soon.
 * It would be great if you consider changing the rating to 5-star since 2-star 
   rating is not a fair rating of our product and all the features and functionality
   it provides. We will also address your concern with the missing removal function.
 * Regardless, thank you very much for your feedback.
    Dave
 *  Thread Starter [sfg147](https://wordpress.org/support/users/sfg147/)
 * (@sfg147)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/needs-a-full-removal-function/#post-13133470)
 * Thank you for your response.
 * Yes, I loved this plugin when I first saw it. However, after installing, I found
   it had some critical flaws that broke the editor during a deadline.
 * The plugin starts you off with a demo set of articles and categories, but when
   we tried to start from scratch, the editor broke when there was no articles. 
   It appears that the system does not account for “0 articles” and the editor to
   create article breaks. And because their is no way to do a true reset or fresh
   install, even if you reinstall the plugin, it breaks because it tries to resume
   using the old data.
 * We are still trying to find where the plugin puts that data because the client
   has already seen this plugin demoed.
 * I am willing to change the rating tho, because I do feel it has very good UI/
   Ux design.
 *  Plugin Author [echoplugins](https://wordpress.org/support/users/echoplugins/)
 * (@echoplugins)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/needs-a-full-removal-function/#post-13134041)
 * Hi
 * Thank you very much for the feedback and the continued discussion about your 
   problem. I have tried to duplicate the problem on 3 different installations and
   deleting all data and adding data and different combinations and I could not 
   replicate the issue.
 * I would love to continue with debugging your issue but I need to ask you some
   sensitive information about your installation that cannot be shared on a public
   forum, this is not the appropriate location to do this.
 * I would like to continue this via our support system so that we can go deeper
   into the issue. I wonder if there is some sort of third party plugin conflict
   or server setup.
 * Could you please send us an email to this address [support@echoplugins.freshdesk.com](https://wordpress.org/support/topic/needs-a-full-removal-function/support@echoplugins.freshdesk.com?output_format=md)
   so that again we can work together to resolve this.
 *  I really appreciate your effort to resolve this with us.
    Dave

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [echoplugins](https://wordpress.org/support/users/echoplugins/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/needs-a-full-removal-function/#post-13134041)