Title: Network connection error
Last modified: September 16, 2020

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# Network connection error

 *  Resolved [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/network-connection-error/)
 * I got this when I updated the plug in “Network connection error” [https://snipboard.io/vt1Jwf.jpg](https://snipboard.io/vt1Jwf.jpg).
   
   Before the update it worked but not for [@yahoo](https://wordpress.org/support/users/yahoo/)
   clients. When I checked Track Delivery in Cpanel I see “SMTP error from remote
   mail server after pipelined MAIL FROM:<theartto@XXX> SIZE=10968: 421 4.7.0 [TSS04]
   Messages from IP XXX temporarily deferred due to user complaints – 4.16.55.1;
   see [https://help.yahoo.com/kb/postmaster/SLN3434.html&#8221](https://help.yahoo.com/kb/postmaster/SLN3434.html&#8221);.
   Our email wasn’t deferred before I installed the plug-in. Tnx for the super nice
   plug-in, I hope we can fix those issues and I can continue to use it. Greetings
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnetwork-connection-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13417499)
 * Hi [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * Thank you for your message. This error occurred when you updated from 2.12.1 
   to 2.13?
 * Could you send me a screenshot from the Outcomes? What about Send test feature?
   Is it working, could you try it a send a test email to yourself?
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13418828)
 * Yes it happened from 2.12.1 to 2.13. I don’t have nothing in the outcomes tab(
   I tried to remove the plugin and its database tables and reinstall it so no everything
   is empty but the problem still persists). Send test is not working also. Normal
   woocommerce emails are working with out issue. Greetings
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13419105)
 * Hi again [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * Could you send us your WooCommerce logs? If you prefer more private way – you
   can send them on [hello@shopmagic.app](https://wordpress.org/support/topic/network-connection-error/hello@shopmagic.app?output_format=md)
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13419151)
 * I only have this ”
    2020-09-15T20:42:17+00:00 DEBUG Sender payload: {“click_action”:”
   no”,”url”:”https:\/\/www.thearttoyz.com”,”localhost”:”no”} 2020-09-15T20:42:19
   +00:00 DEBUG Sender response: {“headers”:[],”body”:””,”response”:{“code”:false,”
   message”:false},”cookies”:[],”http_response”:null} 2020-09-15T22:08:50+00:00 
   DEBUG Sender payload: {“click_action”:”plugin_deactivation”,”plugin”:”shopmagic-
   for-woocommerce\/shopMagic.php”,”plugin_name”:”ShopMagic for WooCommerce”,”reason”:”
   temporary_deactivation”} 2020-09-15T22:08:51+00:00 DEBUG Sender response: {“headers”:[],”
   body”:””,”response”:{“code”:false,”message”:false},”cookies”:[],”http_response”:
   null} “
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13419309)
 * Thanks! I’ll pass it to our devs. Could you write me what’s your PHP version 
   or ideally paste a system report from WooCommerce > Status > System status
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13423400)
 * WooCommerce version: 4.5.2
    WooCommerce database version: 4.5.2 WordPress version:
   5.5.1 Server info: Apache PHP version: 7.4.9
 * If you need anything more please contact me!
    Greetings
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13437029)
 * Hi [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * I hope you are well. I’m back with some information about your issue.
 * 1. For emails with: “SMTP error from remote mail server after pipelined MAIL 
   FROM:theartto@XXX SIZE=10968: 421 4.7.0 [TSS04] Messages from IP XXX temporarily
   deferred due to user complaints – 4.16.55.1; see [https://help.yahoo.com/kb/postmaster/SLN3434.html”&#8221](https://help.yahoo.com/kb/postmaster/SLN3434.html”&#8221);–
   this issue is not related to ShopMagic, but Yahoo.
 * 2. Unfortunately the logs did not provide enough information and further investigation
   will be needed. However, to do this we will need access to the website.
 * If you consider such an option, write to me at [hello@shopmagic.com](https://wordpress.org/support/topic/network-connection-error/hello@shopmagic.com?output_format=md)
    -  This reply was modified 5 years, 8 months ago by [damianmachnik](https://wordpress.org/support/users/damianmachnik/).
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13437940)
 * Hi, [@damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * I’m not comfortable with giving access to the website as it is in production.
 * Greetings.
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13438076)
 * Hi [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * Of course, I understand that. If there will any other issue similar to yours,
   or we will be able to reproduce it and resolve, I’ll let you know.
 * As most likely it’s not a ShopMagic issue, I’m marking it as resolve.
 * Have a nice day!
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13438107)
 * Hi, I managed to fix it with configuring a SMTP server instead of the default
   phpmail. The only other issue is the {site_title} in the mail footer that doesn’t
   pull our website name as Woocommerce does. Can I remove this string or replace
   it?
 * Greetings
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13438131)
 * Also outcomes is empty although the plugin sends the emails.
    [https://snipboard.io/V0eoit.jpg](https://snipboard.io/V0eoit.jpg)
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13438866)
 * Hi [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * thank you for update. Regarding the {site_title} we are using WooCommerce settings,
   check the [screenshot](https://imgur.com/a/VLoyjzF)
 * Check these threads for additional help:
 * [https://wordpress.org/support/topic/site_title-not-work/](https://wordpress.org/support/topic/site_title-not-work/)
   
   [https://wordpress.org/support/topic/what-happens-to-woocommerce-emails/](https://wordpress.org/support/topic/what-happens-to-woocommerce-emails/)
 * I’ll notify devs that you were managed to find a solution through the SMTP but
   Outcomes are empty.
 * Thank you for your valuable contribution!
 *  Thread Starter [alek123ish](https://wordpress.org/support/users/alek123ish/)
 * (@alek123ish)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13439171)
 * Please can you delete my question? I can’t find the option on my part. I’m not
   comfortable my site info to be available somewhere online, tnx for understanding.
 * Greetings!
 *  Plugin Support [damianmachnik](https://wordpress.org/support/users/damianmachnik/)
 * (@damianmachnik)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13442180)
 * Hi [@alek123ish](https://wordpress.org/support/users/alek123ish/)
 * I’m afraid I’m not able to delete this (or any other thread). You, as an author
   should have such an option, but as I remember correctly it is a timed feature.
 * If you want to edit/delete it, you should write to general Forum Moderators.
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13453656)
 * > Please can you delete my question? I can’t find the option on my part. I’m 
   > not comfortable my site info to be available somewhere online, tnx for understanding.
 * [@alek123ish](https://wordpress.org/support/users/alek123ish/) I’m sorry, but
   that is only done in extreme cases. This is not an extreme case, there is nothing
   security related in anything posted here.
 * [https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-or-my-link-within-my-post](https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-or-my-link-within-my-post)
 * Search engine hits are _never_ considered extreme. The post will not be edited
   or deleted.
 * Please do not report this topic a 4th time, that will be considered abusive.
    -  This reply was modified 5 years, 8 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
      Reason: Fixed silly typo

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Network connection error’ is closed to new replies.

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 * 15 replies
 * 4 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/network-connection-error/#post-13453656)
 * Status: resolved