Title: Network dashboard access problem
Last modified: August 21, 2016

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# Network dashboard access problem

 *  [bimmerbob](https://wordpress.org/support/users/bimmerbob/)
 * (@bimmerbob)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/network-dashboard-access-problem/)
 * I am afraid I am technically challenged, so I would really appreciate a resolve
   to my problem.
 * The following is a copy of the error log obtained from Bluehost. Basically, I
   cannot access the network dashboard, but I can access the individual subsites
   in my multisite network.
 * `[08-Dec-2013 05:02:44] WordPress database error Got error 28 from storage engine
   for query SELECT t.*, tt.* FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS 
   tt ON t.term_id = tt.term_id WHERE tt.taxonomy IN ('category') ORDER BY t.name
   ASC made by require('wp-load.php'), require_once('wp-config.php'), require_once('
   wp-settings.php'), do_action('init'), call_user_func_array, jb_sms_sitemap_flush_rules,
   WP_Rewrite->flush_rules, WP_Rewrite->wp_rewrite_rules, WP_Rewrite->rewrite_rules,
   apply_filters('category_rewrite_rules'), call_user_func_array, WPSEO_Rewrite-
   >category_rewrite_rules, get_categories, get_terms`
 * Please help!!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [12 years, 6 months ago](https://wordpress.org/support/topic/network-dashboard-access-problem/#post-4397996)
 * Turn off all your plugins. (Rename the folder to plugins-old).
 * My guess would be your re-write rules (WPSEO_Rewrite->category_rewrite_rules …
   so WPSEO?) broke it somehow?
 * jb_sms_sitemap_flush_rules is not a normal WP call, though. Do you have a jb_sms
   named plugin?
 *  Thread Starter [bimmerbob](https://wordpress.org/support/users/bimmerbob/)
 * (@bimmerbob)
 * [12 years, 6 months ago](https://wordpress.org/support/topic/network-dashboard-access-problem/#post-4398025)
 * Thanks for your reply. As I mentioned before, I remain technically challenged.
   However, I am aware that plugins are installed from the network admin dashboard,
   so I struggle to understand how to deactivate plugins if I cannot access the 
   network admin area. Is this something that can be done via cpanel? Sorry about
   my ignorance.
 *  Moderator [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * (@ipstenu)
 * 🏳️‍🌈 Advisor and Activist
 * [12 years, 6 months ago](https://wordpress.org/support/topic/network-dashboard-access-problem/#post-4398059)
 * How did you edit the wp-config.php file when you edited it to activate Multisite?
 * Use THAT tool to go in to your server, and go into wp-content
 * In that folder, rename the plugins folder to plugins-old
 * Also: If you are maintaining a WordPress Multisite, it is absolutely imperative
   you learn how to use FTP. ASAP.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Network dashboard access problem’ is closed to new replies.

## Tags

 * [multisite. network admin](https://wordpress.org/support/topic-tag/multisite-network-admin/)

 * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/)
 * 3 replies
 * 2 participants
 * Last reply from: [Ipstenu (Mika Epstein)](https://wordpress.org/support/users/ipstenu/)
 * Last activity: [12 years, 6 months ago](https://wordpress.org/support/topic/network-dashboard-access-problem/#post-4398059)
 * Status: not resolved

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