Title: Network error
Last modified: May 15, 2020

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# Network error

 *  [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * (@openhaus)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/)
 * Hi Alexander,
 * thank you very much for updating the player!
 * Could you elaborate how the player determines the network connection and when
   and why it shows a network error?
 * We have perfectly fine loading M4A files which cannot be played. The weired part
   about it is that there is no outgoing request to the server when the play button
   is clicked.
 * Thank you
    Fabio
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnetwork-error-10%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Alexander Heimbuch](https://wordpress.org/support/users/aheimbuch/)
 * (@aheimbuch)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12843328)
 * Hey,
 * can you please check if you have the latest v5.0.14 plugin installed? Also are
   you using Gutenberg Blocks or shortcodes to embed the player?
 *  Thread Starter [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * (@openhaus)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12843557)
 * Hi,
 * thank you for your reply!
 * Yes, Version 5.0.14 is installed. It is a multisite installation.
 * We use neither blocks nor shortcodes but the **Transform Post Enclosure** feature
   from the settings´ page which works fine with other blogs. It is this blog in
   particular where the error occurs. It happened on another blog as well but resolved
   itself.
 * Weird thing is that [one file](https://wfdege.podcaster.de/vanessa-heibel/talk-with-singer-songwriter-jont/)
   has a wrong file extension and there the player works. It is a MP4 container (
   with no video) with file extension .m4a.
 *  Plugin Author [Alexander Heimbuch](https://wordpress.org/support/users/aheimbuch/)
 * (@aheimbuch)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12848629)
 * Could you have a look at the enclosure what mime type is set? This kind of error
   happens if a mime type is provided that is not officially supported by the browsers.
   If that also won’t help you could simply remove the error from the default template.
   Still this only should be the last resort.
 *  Thread Starter [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * (@openhaus)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12854492)
 * All entries have the mime-type “audio/m4a”. Is that supported?
 *  Plugin Author [Alexander Heimbuch](https://wordpress.org/support/users/aheimbuch/)
 * (@aheimbuch)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12859561)
 * That should be the problem, can you try `audio/mp4` or `audio/mpg`?
 *  Thread Starter [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * (@openhaus)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12901124)
 * With audio/mp4 it works, with audio/mpg it doesn´t.
 * Any chance to add audio/m4a as a valid mime-type? It´s the mime-type that is 
   expected by Spotify for M4A files.
 *  Thread Starter [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * (@openhaus)
 * [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12901138)
 * BTW your latest release (5.2.1) suppresses the network error but causes an indefinite
   loop of the loading animation.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Network error’ is closed to new replies.

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 * [Podlove Web Player](https://wordpress.org/plugins/podlove-web-player/)
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 * 7 replies
 * 2 participants
 * Last reply from: [OpenHaus](https://wordpress.org/support/users/openhaus/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/network-error-10/#post-12901138)
 * Status: not resolved