Title: Network error
Last modified: July 6, 2020

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# Network error

 *  Resolved [Rubenzella](https://wordpress.org/support/users/rubenzella/)
 * (@rubenzella)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/network-error-11/)
 * Hi there,
 * I have some zip files available to be downloaded, and they are password protected
   using the WordPress built-in feature.
    I added the zip file to the allowed types
   within the function.php in my child theme.
 * When I test it, it works till when the download should start, but I get a network
   error (I am using Chrome).
 * Couldn’t find any reference in the KB or in the forum.
 * Any help, please?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/network-error-11/#post-13169708)
 * Hey [@rubenzella](https://wordpress.org/support/users/rubenzella/),
 * Thanks for reaching out to us.
 * I regret to say I did not understand your question. How did you add password 
   protection to a zip file using WordPress?
 * Secondly, what is the size of the zip file?
 *  Thread Starter [Rubenzella](https://wordpress.org/support/users/rubenzella/)
 * (@rubenzella)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/network-error-11/#post-13171360)
 * I set a password in the visibility option where you publish or update posts.
 * [WP built-in password protection](https://imgur.com/CUdbAe0)
 * The zip files range from 1 to 6MB. There should not be any problem with PHP restrictions
   at these sizes, as far as I know.
 *  [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/network-error-11/#post-13222779)
 * Hey [@rubenzella](https://wordpress.org/support/users/rubenzella/),
 * Would it be possible for you to test a download where the file size is just few
   KB?
 *  Thread Starter [Rubenzella](https://wordpress.org/support/users/rubenzella/)
 * (@rubenzella)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/network-error-11/#post-13224565)
 * I uploaded a 14KB zip file, password protected. When I click on it to download,
   a new page loads asking for the password and when I hit enter I get a blank page:
   no errors, no downloads starting, nothing.
 * I then checked the other downloads and I get the same outcome, not even network
   error anymore. I see action=postpass on the URL.
 * I created a new post, added via Gutenberg the download link to this 14KB file
   without password protection, tested, and worked. I added another file (3MB size),
   not protected, and I got network error.
    I went back to the page where my larger
   file is (3MB), got rid of the password protection, tested, and I got network 
   error. The other files, still protected, gave me a blank page.
 * I suppose it’s better to mention that to style the download button, I’m using
   a third-party plugin with elementor.
 *  [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * (@hchouhan)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/network-error-11/#post-13567436)
 * Hey [@rubenzella](https://wordpress.org/support/users/rubenzella/),
 * I apologize for the delay in replying.
 * I doubt this could be related to the “Elementor” plugin. I would recommend checking
   your server logs, especially “PHP, Apache/Nginx” to see if any errors are logged
   exactly after you see network error.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Network error’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/network-error-11/#post-13567436)
 * Status: resolved