Network site does not send email

  • Resolved heverson

    (@heverson)


    7 years, 3 months ago

    I have a network, but I use the LITE plugin only on one of the sites, it used to send the emails when the cart was abandoned. Had not noticed that the PRO version of the Network support, and then stopped working.

    I left the plugin active again, only on one of the network sites. This time it does not work anymore.

    Currently the site is allowing purchase without registration.
    What could have happened, could it be anything related to CRON?

    • This topic was modified 7 years, 3 months ago by heverson.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 3 months ago

    Hi,

    Yes, it is a possibility that the issue might be with the cron job.

    But before checking the cron job, can you please confirm that the email templates of our plugin are activated?

    Also, let me know are you using SMTP plugin on your website? I am abandoning the cart and checking whether I am able to receive an abandoned cart reminder email or not.

    Regards,
    Chetna Bhutka

    Thread Starter heverson

    (@heverson)

    7 years, 3 months ago

    – email templates activated YES
    – SMTP plugin YES

    Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 3 months ago

    Hi,

    If you are using SMTP plugin then can you please confirm that test email from the SMTP plugin and the email template of our plugin is sending or not?

    If the test emails are being sent and not in the SPAM folder then you can confirm that WP_CRON is disabled in “wp-config.php” file of your store or not by checking the below constant is defined on your store.

    define( 'DISABLE_WP_CRON', true );

    If this constant is defined on your store then WP-CRON will not run on your site & the abandoned cart reminder emails will not be sent to the users. So you need to enable the WP-CRON on your site as below:

    define( 'DISABLE_WP_CRON', false );

    If WP_CRON is not disabled and still the abandoned cart reminder email does not send to the users then you can add below constant to your “wp-config.php” file.

    define( 'ALTERNATE_WP_CRON', true );

    This constant uses a redirection approach, which makes the user’s browser get a redirect when the cron needs to run.

    If you are still not receiving the abandoned cart reminder email then please let me know.

    Regards,
    Chetna Bhutka

    • This reply was modified 7 years, 3 months ago by chetnapatel.
    Thread Starter heverson

    (@heverson)

    7 years, 2 months ago

    Hi, I added
    define ('DISABLE_WP_CRON', false);
    define ('ALTERNATE_WP_CRON', true);

    Even so I could not receive the abandoned cart email.
    I added a plugin to monitor the CRON methods, and I see the methods of the plugin.
    But they do not send email.

    Thread Starter heverson

    (@heverson)

    7 years, 2 months ago

    This link
    Image Event Cron Monitor

    • This reply was modified 7 years, 2 months ago by heverson.
    Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 2 months ago

    Hi,

    Thank you for sharing screenshot here.

    I would need to check the issue on your website. Can you email me on “support at tychesoftwares dot freshdesk dot com” email address? I’ll take a closer look.

    Regards,
    Chetna Bhutka

Viewing 6 replies - 1 through 6 (of 6 total)

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