Title: never worked
Last modified: July 30, 2017

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# never worked

 *  [brentbergherm](https://wordpress.org/support/users/brentbergherm/)
 * (@brentbergherm)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/never-worked-9/)
 * I could never get it to work. Support docs keep telling me to do the reset, which
   I did, and still not working. Moving on.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/)
 * (@alanp57)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/never-worked-9/#post-9363913)
 * There are several things that could be preventing Media Library Folders from 
   working at your site, such as a Javascript conflict with another plugin or issues
   with file paths saved in your media library. Media Library Folders support (that’s
   me) would be happy to help you work through these issues. Contact me directly
   at [alan@maxfoundry.com](https://wordpress.org/support/topic/never-worked-9/alan@maxfoundry.com?output_format=md).
 *  Plugin Author [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * (@maxfoundry)
 * [8 years, 10 months ago](https://wordpress.org/support/topic/never-worked-9/#post-9364132)
 * Hi Brent,
 * Sorry you had trouble getting MLF up and running. Alan has responded to you.
 * The first thing to do when you have an issue is to open a support ticket. We 
   are very responsive with support and the vast majority of the time it is an issue
   with the setup of the user’s site. Occasionally we’ll find a bug, fix it and 
   release the fix.
 * But a 1 rating is damaging to free plugin like ours. Please consider using support
   and giving us an opportunity to get you up and running and [revisiting your rating](https://wordpress.org/support/plugin/media-library-plus/reviews/#new-post).
 * Best,
 * Bob

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘never worked’ is closed to new replies.

 * ![](https://ps.w.org/media-library-plus/assets/icon-128x128.jpg?rev=1814048)
 * [Media Library Folders](https://wordpress.org/plugins/media-library-plus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/media-library-plus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/media-library-plus/)
 * [Active Topics](https://wordpress.org/support/plugin/media-library-plus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/media-library-plus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/media-library-plus/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [maxfoundry](https://wordpress.org/support/users/maxfoundry/)
 * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/never-worked-9/#post-9364132)