Title: New Dropbox Authentication: incorrect_offset error
Last modified: May 13, 2019

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# New Dropbox Authentication: incorrect_offset error

 *  Resolved [macgeekgab](https://wordpress.org/support/users/macobserver/)
 * (@macobserver)
 * [7 years ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/)
 * I followed the instructions to link 3.6.9 with my Dropbox, and all appeared to
   work well. The new InpsydeBackWPup folder appeared and everything.
 * But when I run my backups, it says, “Dropbox API: incorrect_offset/”.
 * More specifically it says:
 * [13-May-2019 08:47:48] Authenticated with Dropbox of user: [Username]
    [13-May-
   2019 08:47:48] Uploading to Dropbox … [13-May-2019 08:47:51] […]wp-content/plugins/
   backwpup/inc/class-destination-dropbox-api.php: Dropbox API: incorrect_offset/…
 * I’ve tried unlinking and relinking. Same issue. Thoughts?
    -  This topic was modified 7 years ago by [macgeekgab](https://wordpress.org/support/users/macobserver/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11529617)
 * Hi [@macobserver](https://wordpress.org/support/users/macobserver/)
    Could you
   try again? I think this issue should happen really rare.
    -  This reply was modified 7 years ago by [happyAnt](https://wordpress.org/support/users/duongcuong96/).
 *  Thread Starter [macgeekgab](https://wordpress.org/support/users/macobserver/)
 * (@macobserver)
 * [7 years ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11532072)
 * I had to manually create a log file (for a plugin) that was trying to be read
   but didn’t exist. Once I did that, then this failure ended.
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11555200)
 * [@macobserver](https://wordpress.org/support/users/macobserver/)
 * > “I had to manually create a log file (for a plugin) that was trying to be read
   > but didn’t exist.”
 * Interesting! How can you find the solution for that? could you please share me
   more detailed info? like how you can identify the missing log file?
    Thank you
   very much!
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [7 years ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11584823)
 * Hi [@macobserver](https://wordpress.org/support/users/macobserver/)
    Could you
   please help me? Thank you very much!
 *  [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * (@duongcuong96)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11647030)
 * since we haven’t heard back from you, I’m going to mark it as resolved.
    If you’re
   still having problems, feel free to let us know ;),
 * Btw, If you find BackWPUp is useful for you, we would really appreciate if you
   leave a positive review and rating.
    This would encourage us to develop new free
   features and provide free support 😀 [https://wordpress.org/support/plugin/backwpup/reviews/](https://wordpress.org/support/plugin/backwpup/reviews/)

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [dropbox](https://wordpress.org/support/topic-tag/dropbox/)

 * 5 replies
 * 2 participants
 * Last reply from: [happyAnt](https://wordpress.org/support/users/duongcuong96/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/new-dropbox-authentication-incorrect_offset-error/#post-11647030)
 * Status: resolved