Title: New Install – Cannot Use
Last modified: January 10, 2018

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# New Install – Cannot Use

 *  Resolved [wauger](https://wordpress.org/support/users/wauger/)
 * (@wauger)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/)
 * Hello,
    I’ve installed the free version of Security Audit Log without issue. 
   However when I go to to the Audit Log Viewer page it does not display the log
   but rather an advertisement for the External DB add-on. In fact, every page shows
   this (Enable/Disable Alerts and Settings). Do I need to purchase this add-on 
   just to view the log?
 * Regards,
    -Paul

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [WPWhiteSecurity](https://wordpress.org/support/users/wpwhitesecurity/)
 * (@wpwhitesecurity)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9853000)
 * Hello [@wauger](https://wordpress.org/support/users/wauger/),
 * Thank you for showing interest in our plugin and sorry to hear you are encountering
   such problems.
 * The free version of the plugin includes all logging features etc and premium 
   add-ons are only needed for email alerts, search etc. So you should be able to
   see the audit log without any issues. Can you please try to logout and log back
   in and then send me a screenshot of what you are seeing instead of the audit 
   log? Please also include the plugin menu (from the left hand sidebar) in the 
   screenshot.
 * Looking forward to hearing from you.
 *  Thread Starter [wauger](https://wordpress.org/support/users/wauger/)
 * (@wauger)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9853050)
 * Yes I just tried to log out and back in, same issue.
    How do I send you the screenshot?
 *  [WPWhiteSecurity](https://wordpress.org/support/users/wpwhitesecurity/)
 * (@wpwhitesecurity)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9853755)
 * You can send it to us on [support@wpsecurityauditlog.com](https://wordpress.org/support/topic/new-install-cannot-use/support@wpsecurityauditlog.com?output_format=md)
   or else upload it to a service such as [https://pasteboard.co/](https://pasteboard.co/)
   or [https://snag.gy/](https://snag.gy/).
 *  Thread Starter [wauger](https://wordpress.org/support/users/wauger/)
 * (@wauger)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9855471)
 * Thank you. I just sent you an email at your Support address. Please let me know
   the next steps.
 *  [WPWhiteSecurity](https://wordpress.org/support/users/wpwhitesecurity/)
 * (@wpwhitesecurity)
 * [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9857458)
 * Keeping the ticket updated; This issue is solved.
 * The problem was the School Management plugin, which was changing the value of
   index page in the global REQUEST array.
 * Thank you for reporting the issue. Would appreciate if you can spare a minute
   to [rate our plugin](https://en-gb.wordpress.org/plugins/wp-security-audit-log/#reviews).
 * Do not hesitate to get in touch in case of any further queries and thank you 
   for using our plugin.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘New Install – Cannot Use’ is closed to new replies.

 * ![](https://ps.w.org/wp-security-audit-log/assets/icon-256x256.png?rev=2961534)
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 * 5 replies
 * 2 participants
 * Last reply from: [WPWhiteSecurity](https://wordpress.org/support/users/wpwhitesecurity/)
 * Last activity: [8 years, 5 months ago](https://wordpress.org/support/topic/new-install-cannot-use/#post-9857458)
 * Status: resolved