Title: New orders not processing
Last modified: March 3, 2019

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# New orders not processing

 *  Resolved [mr_upgr8d](https://wordpress.org/support/users/mr_upgr8d/)
 * (@mr_upgr8d)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/new-orders-not-processing/)
 * Hi Henry,
    It appears as if I’ve got a couple of products setup since they are
   showing on the site as expected. When I try to place a test order by adding to
   cart, the site continues to try to add the product to the cart but nothing ever
   happens. Then, if I reload the page it shows the service in the cart, but when
   I go to checkout it says please enter at least 1 IMEI.
 * I am using SU with WC Vendors (a marketplace plugin). Is something misconfigured
   on my end? Thanks in advance.
    -  This topic was modified 7 years, 2 months ago by [mr_upgr8d](https://wordpress.org/support/users/mr_upgr8d/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/new-orders-not-processing/#post-11270680)
 * Hello,
 * Sorry to hear about the issues you are having. The StockUnlocks plugin has not
   been tested along with the WC Vendors plugin.
 * Is there’s any way you can simply disable the plugin and test using only the 
   StockUnlocks plugin and the “standard” WoocCommerce plugin? In other words, will
   your website function normally if you temporarily disable that particular plugin?
 * Have you tested your website with reseller.stockunlocks.com?
 * I highly recommend to test the plugin with an account created with reseller.stockunlocks.
   com. This eliminates any doubt regarding the configuration of the plugin with
   your existing website.
 * If we test with a known working configuration. Everything else can be narrowed
   down afterwards. This gives us a good point of reference.
 * If you haven’t already, please create your account here: [https://reseller.stockunlocks.com/singup.html](https://reseller.stockunlocks.com/singup.html)
 *  Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * (@stockunlocks)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/new-orders-not-processing/#post-11292447)
 * I will mark this as “resolved” based on your comments below:
 * > I have disabled the plugin [Improved Product Options for WooCommerce] for now
   > and it’s allowing me to place orders as expected as a test customer.
 * However, we have determined that there was an additional problem that involves
   your web hosting environment and folder permissions. In order for the StockUnlocks
   plugin to function, it needs to be able to create documents in its own subfolders.
   Certain hosting environments will not allow this. Therefore, the StockUnlocks
   plugin will not function properly in your current hosting environment.
 * A custom solution is being considered.
 * _[ [Signature deleted](https://wordpress.org/support/guidelines/#do-not-spam)]_
    -  This reply was modified 6 years, 10 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘New orders not processing’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/stockunlocks_7a98b6.svg)
 * [StockUnlocks - Mobile and Cell Phone Unlocking](https://wordpress.org/plugins/stockunlocks/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/stockunlocks/#faq)
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 * 2 replies
 * 2 participants
 * Last reply from: [StockUnlocks](https://wordpress.org/support/users/stockunlocks/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/new-orders-not-processing/#post-11292447)
 * Status: resolved