Title: New plugin version breaks plugin
Last modified: August 30, 2016

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# New plugin version breaks plugin

 *  Resolved [ceophoetography](https://wordpress.org/support/users/ceophoetography/)
 * (@ceophoetography)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/new-plugin-version-breaks-plugin/)
 * I suddenly got an alert from WordPress that it has deactivated Decon Character
   Counter because the plugin file doesn’t exist. I can’t find the plugin in my 
   list of plugins. But the info in the Add New plugin page says that I have the
   latest version of the plugin installed and inactivates the install link.
 * [https://wordpress.org/plugins/decon-character-counter/](https://wordpress.org/plugins/decon-character-counter/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Michael Tumlad](https://wordpress.org/support/users/michaeltumlad/)
 * (@michaeltumlad)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/new-plugin-version-breaks-plugin/#post-6571218)
 * Hi,
 * Have you tried accessing your plugins directory via FTP?
 * Via FTP, you can either do any of the following:
    a. Delete the plugin and then
   install it again via the Add New Plugin dashboard. b. Download the plugin manually,
   then replace the file in you plugin directory.
 * More info: [https://codex.wordpress.org/Managing_Plugins#installing_plugins](https://codex.wordpress.org/Managing_Plugins#installing_plugins)
 * Hope this helps.
 * Mic
 *  Thread Starter [ceophoetography](https://wordpress.org/support/users/ceophoetography/)
 * (@ceophoetography)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/new-plugin-version-breaks-plugin/#post-6571235)
 * Thanks. I would have gotten to that, eventually.
 * When I FTP’ed in, none of the plugin files were present in the Decon_Character_Counter
   folder, and there were some folders with strange names. I may have been hacked
   in or around the time that I updated the plugin.
 * I’m not sure how folks do it, because the folder is 755, which should mean they
   can’t write to it. And WordFence hasn’t warned me of any malicious code anywhere
   in my installation.
 * Everything is working now, for now. I’m going to mark this as resolved. Feel 
   free, though, if you have any additional advice.
 * Thanks!
 *  Plugin Author [Michael Tumlad](https://wordpress.org/support/users/michaeltumlad/)
 * (@michaeltumlad)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/new-plugin-version-breaks-plugin/#post-6571259)
 * Great! And you’re welcome. I’m no exert in servers (or hacking, lol), so I don’t
   have any more advice. But probably something went wrong during the plugin’s repository
   update, I will look into this also to prevent it from happening again. Thanks
   for the info!
 * Do let me know how the character counter plugin works for you, so we can improve
   it on the next update.
 * Thanks!
    Mic

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘New plugin version breaks plugin’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/decon-character-counter.svg)
 * [Decon Character Counter](https://wordpress.org/plugins/decon-character-counter/)
 * [Support Threads](https://wordpress.org/support/plugin/decon-character-counter/)
 * [Active Topics](https://wordpress.org/support/plugin/decon-character-counter/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/decon-character-counter/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/decon-character-counter/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Michael Tumlad](https://wordpress.org/support/users/michaeltumlad/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/new-plugin-version-breaks-plugin/#post-6571259)
 * Status: resolved