Title: New server: “cannot access database” for version update Last modified: August 18, 2016 --- # New server: “cannot access database” for version update * [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/) * After having some trouble with the migration, I thought the easiest way to make sur my WP files were clean would be to upload the new version (2.3.1) cleanly. * Then I tried to access the “update” function, and it tells me I cannot access the database. * I checked the wp-config.php, and the username and password are definately right. * I’m using 1 & 1 for hosting, if anyone’s familiar with them. On the MySQL admin page, it lists your dbs, and shows a “host name” for each. I wasn’t sure if this meant that was what needed to be in the ‘99% sure you won’t need to change this’ field, so I’ve tried it both ways. Still no luck. * My fear is that this is somehow related to the comment they have posted at the top of that page: * > Your MySQL databases are stored behind a firewall to protect your data. You > can only access each one exclusively through your server. Direct access to > your MySQL databases using a home PC (external ODBC connection) cannot be established. * *IS* that the problem? Or am I missing something else?? * Thanks! Viewing 11 replies - 1 through 11 (of 11 total) * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648105) * Just wanted to bump this up for today, and see if anyone knew what to do… * I’m desperate! * My blog is at [http://www.tiffanyblitz.com](http://www.tiffanyblitz.com), if you want to take a look. * Please? 🙂 * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648112) * Anyone? * It’s actually [http://www.tiffanyblitz.com/blog](http://www.tiffanyblitz.com/blog) * I’m so stressed out about this I can’t even remember my own URL… 😛 * [JessicaW](https://wordpress.org/support/users/jessicaw/) * (@jessicaw) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648114) * Open and edit your wp-config.php file * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648116) * Um, yeah. I did that. * [MichaelH](https://wordpress.org/support/users/michaelh/) * (@michaelh) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648118) * Also make sure you have the correct values for DB_NAME, DB_USER, and DB_PASSWORD. * 1and1.com will show you all the information you need. As Jessica said, edit your wp-config.php file and make sure you have the correct info there. * Note that with 1and1.com, the DB_NAME will be like db222222669 but the DB_USER will be **dbo222222669** (the user has the letter o after db). * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648119) * Michael – * You have a gift for making me feel stupid, but I’ll take it if it solves the problem. I had just pasted the db name in both fields, not catching the “o”. * BUT: * Now I get this ALL NEW ERROR trying to access either the blog or the updatescript: * > Warning: wp_cache_postload(/homepages/18/d222955516/htdocs/blog/wp-content/ > plugins/wp-cache/wp-cache-phase2.php) [function.wp-cache-postload]: failed > to open stream: No such file or directory in /homepages/18/d222955516/htdocs/ > blog/wp-content/advanced-cache.php on line 63 > Fatal error: wp_cache_postload() [function.require]: Failed opening required‘/ > homepages/18/d222955516/htdocs/blog/wp-content/plugins/wp-cache/wp-cache-phase2. > php’ (include_path=’.:/usr/local/lib/php’) in /homepages/18/d222955516/htdocs/ > blog/wp-content/advanced-cache.php on line 63 * [MichaelH](https://wordpress.org/support/users/michaelh/) * (@michaelh) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648121) * My first guess is you didn’t get a clean upload of all the WordPress files. * If you aren’t using Filezilla for FTP then please consider doing so. * Resource: [Uploading WordPress to a remote host](http://codex.wordpress.org/Uploading_WordPress_to_a_remote_host) * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648123) * I’ve uploaded WP several times, but of course I’m game to find out it was something stupid again. * First, I will go find Filezilla, as I am using something else (which is obviously lousy! LOL). * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648125) * Okay, got FileZilla. Re-uploaded unzipped 2.3.1 as downloaded from WP. * Went to the /upgrade.php and got this: * > Warning: wp_cache_postload(/homepages/18/d222955516/htdocs/blog/wp-content/ > plugins/wp-cache/wp-cache-phase2.php) [function.wp-cache-postload]: failed > to open stream: No such file or directory in /homepages/18/d222955516/htdocs/ > blog/wp-content/advanced-cache.php on line 63 > Fatal error: wp_cache_postload() [function.require]: Failed opening required‘/ > homepages/18/d222955516/htdocs/blog/wp-content/plugins/wp-cache/wp-cache-phase2. > php’ (include_path=’.:/usr/local/lib/php’) in /homepages/18/d222955516/htdocs/ > blog/wp-content/advanced-cache.php on line 63 * [MichaelH](https://wordpress.org/support/users/michaelh/) * (@michaelh) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648126) * Try deleting that cache plugin. * Thread Starter [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * (@tiffanyblitz) * [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648129) * Oh, you are truly my hero! * Thank you SO much!! * Do you suppose I could re-download and re-install that plugin, or should I let well enough alone? * I do have slow loading issues (my theme designer says it’s because I have too many widgets), so I was thinking that would help… Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘New server: “cannot access database” for version update’ is closed to new replies. ## Tags * [database](https://wordpress.org/support/topic-tag/database/) * [database access](https://wordpress.org/support/topic-tag/database-access/) * [version update](https://wordpress.org/support/topic-tag/version-update/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 11 replies * 3 participants * Last reply from: [TiffanyBlitz](https://wordpress.org/support/users/tiffanyblitz/) * Last activity: [18 years, 7 months ago](https://wordpress.org/support/topic/new-server-cannot-access-database-for-version-update/#post-648129) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics