Title: New Spreadsheet Format Last modified: August 22, 2016 --- # New Spreadsheet Format * Resolved [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/) * After you have updated the plugin the old spreadsheet is not working and I tried to update the spreadsheet with the new Orders format but it is still not working, here is the link: [https://drive.google.com/file/d/0B1hg3orcbPwRWHZKdDR4QU5sSTg/view?usp=sharing](https://drive.google.com/file/d/0B1hg3orcbPwRWHZKdDR4QU5sSTg/view?usp=sharing) update it if it has errors please. Thank you * [https://wordpress.org/plugins/order-tracking/](https://wordpress.org/plugins/order-tracking/) Viewing 15 replies - 1 through 15 (of 15 total) * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462205) * here is the Error * You have a column which is not recognized: Name. Please make sure that the column names match the order field labels exactly (without the word order). * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462321) * anyone? * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462353) * Hi Samix, * Thanks for pointing this out. We released an update, so that your columns should work again. Please let me know if they aren’t. * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462375) * still having problem Spreadsheets: [https://drive.google.com/file/d/0B1hg3orcbPwRQkpOYlFuZXZJb0E/view?usp=sharing](https://drive.google.com/file/d/0B1hg3orcbPwRQkpOYlFuZXZJb0E/view?usp=sharing) * Error: You have a column which is not recognized: Customer. Please make sure that the column names match the order field labels exactly (without the word order). * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462380) * Hi Samix, * The customer column isn’t one that can be uploaded at this time. If you upload the sheet without the column, it should automatically set the Customer to “None”. Is that not happening for you? * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462400) * No the problem is with the Public and private Notes it doesn’t matter how I upload it with the word order or no the plugin doesn’t recengnize it. P.S: Can you please share the spreadsheet you have used to test the plugin after the update? * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 7 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462407) * anyone?! * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462409) * Hi Samix, * The titles for those two columns should be “Notes Public” and “Notes Private”. Let me know if that still isn’t working for you. * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462411) * now this error: You have a blank column that has been edited. Please delete that column and re-upload your spreadsheet * Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/) * (@rustaurius) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462412) * It sounds like you have a column at the end that had text in it at one point. If you delete any columns that had text in them, it should work. * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462417) * I have already tried that and made a whole new spreadsheet from scratch, but it returned the same error. * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462419) * This problem is solved * Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/) * (@etoilewebdesign) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462420) * Glad to hear it, sorry we couldn’t be of more assistance. * Thread Starter [samix73](https://wordpress.org/support/users/samix73/) * (@samix73) * [11 years, 6 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462422) * it’s all fine 😀 thanx for this awesome plugi * [ceylankral](https://wordpress.org/support/users/ceylankral/) * (@ceylankral) * [11 years, 5 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462438) * i have same problem samix73. How can i solve this problem? Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘New Spreadsheet Format’ is closed to new replies. * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956) * [Order Tracking - WordPress Status Tracking Plugin](https://wordpress.org/plugins/order-tracking/) * [Frequently Asked Questions](https://wordpress.org/plugins/order-tracking/#faq) * [Support Threads](https://wordpress.org/support/plugin/order-tracking/) * [Active Topics](https://wordpress.org/support/plugin/order-tracking/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/order-tracking/unresolved/) * [Reviews](https://wordpress.org/support/plugin/order-tracking/reviews/) * 15 replies * 4 participants * Last reply from: [ceylankral](https://wordpress.org/support/users/ceylankral/) * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/new-spreadsheet-format/#post-5462438) * Status: resolved