Title: New version 1.8 problems Last modified: October 7, 2019 --- # New version 1.8 problems * Resolved [clemenspoppe](https://wordpress.org/support/users/clemenspoppe/) * (@clemenspoppe) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/) * Hey, i was using rich reviews for a long time. Since v1.8 i am facing some issues. We had many reviews ( 300 ) and now all of a sudden the page loads forever and says “a script is taking extremly long to load” + i can not access the settings page “user has no permission to view the admin page” but i am the admin ? Weird stuff - This topic was modified 6 years, 8 months ago by [clemenspoppe](https://wordpress.org/support/users/clemenspoppe/). Viewing 15 replies - 1 through 15 (of 42 total) 1 [2](https://wordpress.org/support/topic/new-version-1-8-problems/page/2/?output_format=md) [3](https://wordpress.org/support/topic/new-version-1-8-problems/page/3/?output_format=md) [→](https://wordpress.org/support/topic/new-version-1-8-problems/page/2/?output_format=md) * [passion167](https://wordpress.org/support/users/passion167/) * (@passion167) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12006526) * Hey, first of all, thank you for updating the plugin and for correcting the security flaws. However, I cannot access the plugin settings. Error message: sorry, you are not allowed to access this page. * [luxuryrealtygroup](https://wordpress.org/support/users/luxuryrealtygroup/) * (@luxuryrealtygroup) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12006709) * The dashboard admin function is missing in v1.8 * Plugin Author [Tevya](https://wordpress.org/support/users/thefiddler/) * (@thefiddler) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12006862) * Hey all, thanks for reporting this. We’re investigating. Will keep you posted. * Plugin Author [Matt](https://wordpress.org/support/users/silvercolt45/) * (@silvercolt45) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12007055) * [@luxuryrealtygroup](https://wordpress.org/support/users/luxuryrealtygroup/) can you please provide more information as to what you are expecting with regards to the “dashboard admin function”. The Options tab under Instructions now opens a new Options sub-menu under the Rich Reviews Administration. Under this Options page there are 5 tabs (Admin, Form, Display, User, and Markup). Do you not see this Options page? * Plugin Author [Matt](https://wordpress.org/support/users/silvercolt45/) * (@silvercolt45) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12007058) * [@passion167](https://wordpress.org/support/users/passion167/) and [@clemenspoppe](https://wordpress.org/support/users/clemenspoppe/) the Options page requires the user to have “manage_options” permission. Can you please verify the user attempting to access it has this permission? Thank you! - This reply was modified 6 years, 8 months ago by [Matt](https://wordpress.org/support/users/silvercolt45/). * Plugin Author [Matt](https://wordpress.org/support/users/silvercolt45/) * (@silvercolt45) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12007088) * [@passion167](https://wordpress.org/support/users/passion167/), [@clemenspoppe](https://wordpress.org/support/users/clemenspoppe/), and [@luxuryrealtygroup](https://wordpress.org/support/users/luxuryrealtygroup/) can you please update to the following copy of the plugin and let me know if this resolves any of your issues with accessing the Options page? * [Patch Update](https://drive.google.com/open?id=1WXXYR89sv_PG7G3lMRnPneifZZjWOiNu) * If so, I will push this update out officially as v1.8.1 * [sam651](https://wordpress.org/support/users/sam651/) * (@sam651) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12007757) * [@silvercolt45](https://wordpress.org/support/users/silvercolt45/) I have updated the plugin and tried the patch update. * Both versions break my review page. * Can you let me know once the update has been fixed? * [trinhcongphap](https://wordpress.org/support/users/trinhcongphap/) * (@trinhcongphap) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12007959) * It seems that it has an error in accessing the plugin admin. * [wp_dsp](https://wordpress.org/support/users/davidspeyer/) * (@davidspeyer) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12008418) * Same problem here. I do not see Rich Reviews in the admin panel and I cannot access the settings page due to missing permissions. * But the shortcode `[RICH_REVIEWS_SHOW]` is working fine, although it is now showing stars together with the review which I do not want. But I assume that this can be changed via the settings. * [passion167](https://wordpress.org/support/users/passion167/) * (@passion167) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12009129) * Hey, * Always the same concern. No access to the plugin settings, access denied. * Cordially. * Plugin Author [Matt](https://wordpress.org/support/users/silvercolt45/) * (@silvercolt45) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12009186) * Thank you, everyone, for your feedback. Could any of you provide me admin credentials to your affected site? I need to see what exactly is happening in these scenarios. I don’t experience this myself so I am having a hard time finding what may be causing it. Thank you and I apologize for the inconvenience. * Plugin Author [Tevya](https://wordpress.org/support/users/thefiddler/) * (@thefiddler) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12009211) * You can submit your login credentials here: [https://starfish.reviews/secure-credentials-submission/](https://starfish.reviews/secure-credentials-submission/) * [motowner](https://wordpress.org/support/users/motowner/) * (@motowner) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12009989) * Same issue – no admin. Running WP 4.9.11 and do not wish to update to version 5.x. Hoping to be notified of a fix soon. Thanks for maintaining this! * [greendragontech](https://wordpress.org/support/users/greendragontech/) * (@greendragontech) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12010064) * Ditto. The main links went away on the back end. When I click on Settings from the back-end, (/wp-admin/admin.php?page=rich_reviews_settings_main), I then get a permissions issue: “Sorry, you are not allowed to access this page.” I tried chatting on your site, but your bot disconnected me. I was able to restore the old version of the plugin from a nightly backup. * Running WP v5.2.3 PHP 7.0.33 * If anybody wants it, you can [download the old Version 1.7.3 here](https://1drv.ms/u/s!Am_6IBn1Abx9lu9ykpnSO9cAZH-8Zg?e=Ra2d9N). - This reply was modified 6 years, 8 months ago by [greendragontech](https://wordpress.org/support/users/greendragontech/). * Plugin Author [Tevya](https://wordpress.org/support/users/thefiddler/) * (@thefiddler) * [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/#post-12010175) * [@greendragontech](https://wordpress.org/support/users/greendragontech/) after restoring the old version did you deactivate the plugin? Just want to make sure your site is secure. Old version leaves you open. Viewing 15 replies - 1 through 15 (of 42 total) 1 [2](https://wordpress.org/support/topic/new-version-1-8-problems/page/2/?output_format=md) [3](https://wordpress.org/support/topic/new-version-1-8-problems/page/3/?output_format=md) [→](https://wordpress.org/support/topic/new-version-1-8-problems/page/2/?output_format=md) The topic ‘New version 1.8 problems’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/rich-reviews_e3f9fb.svg) * [Rich Reviews by Starfish](https://wordpress.org/plugins/rich-reviews/) * [Support Threads](https://wordpress.org/support/plugin/rich-reviews/) * [Active Topics](https://wordpress.org/support/plugin/rich-reviews/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/rich-reviews/unresolved/) * [Reviews](https://wordpress.org/support/plugin/rich-reviews/reviews/) * 42 replies * 14 participants * Last reply from: [paloprisk](https://wordpress.org/support/users/paloprisk/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/new-version-1-8-problems/page/3/#post-12037321) * Status: resolved