Title: New version issue
Last modified: April 7, 2021

---

# New version issue

 *  [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * (@ibd2004)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/)
 * Hello
    I have updated the plugin and than the brands page looks different (like
   broken) and there is a critical error. Can you please take a look? My site is
   very active. Thank you Itai
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnew-version-issue-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  [peteto2006](https://wordpress.org/support/users/peteto2006/)
 * (@peteto2006)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14286560)
 * Hi!
 * I guess it’s a global issue, I have the same problem. I downgraded the plugin,
   in order for the site to work properly, until they fix it with a new update.
 * You can download the previous version from here:
    [https://wordpress.org/plugins/brands-for-woocommerce/advanced/](https://wordpress.org/plugins/brands-for-woocommerce/advanced/)(
   select the 5.2.2 from the dropdown at the bottom of the page)
 * Then istall it in your WordPress (mine totally crashed because of the new update,
   so I had to upload it manually).
 *  Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * (@ibd2004)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14286584)
 * Thank you for the quick reply
    Can i overwrite the files from ftp?
 * All the data and setting will be keep?
 * Thank you
 *  Plugin Author [Dmytro Holovnia](https://wordpress.org/support/users/dholovnia/)
 * (@dholovnia)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14287333)
 * Hi [@ibd2004](https://wordpress.org/support/users/ibd2004/),
 * Downgrading is a temporary solution. We are planning to add a lot of new features
   to this plugin. It is better to find and fix the issue.
 * You said “and there is a critical error”. Could you please copy error text and
   provide it here?
 * ******************************************
 * Hi [@peteto2006](https://wordpress.org/support/users/peteto2006/),
 * When site crashes there should be errors logged. Could you please check the PHP
   errors log in your hosting cpanel?
 * Regards,
    Dima
 *  Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * (@ibd2004)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14287368)
 * I have already downgrade as my site is very active and i can’t allow it to be
   broken. It was a regular WP error saying that was critical error.
 * See if this helps:
    =================== אירעה שגיאה מסוג E_ERROR בשורה 89 בקובץ/
   home/beautys/public_html/wp-content/plugins/brands-for-woocommerce/includes/widget-
   catalog.php. הודעת שגיאה: Uncaught Error: Call to undefined method BeRocket_alphabet_brand_widget::
   br_get_brand_by_() in /home/beautys/public_html/wp-content/plugins/brands-for-
   woocommerce/includes/widget-catalog.php:89
 *  Plugin Author [Dmytro Holovnia](https://wordpress.org/support/users/dholovnia/)
 * (@dholovnia)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14287511)
 * Thank you for providing error. We did fix it already. New version with fix will
   be provided asap.
 * Regards,
    Dima
 *  Plugin Author [RazyRx](https://wordpress.org/support/users/razyrx/)
 * (@razyrx)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14288876)
 * Hello,
 * Please update plugin to latest version it must fix issue.
 * Regards,
    Oleg
 *  Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * (@ibd2004)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14323544)
 * Hello
    i have updated the plugin again now and its got mess up again as you can
   see herehttps://www.beautys.co.il/our-brands/
 * please advice.
    thank you itai
 *  Plugin Author [Dmytro Holovnia](https://wordpress.org/support/users/dholovnia/)
 * (@dholovnia)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14327500)
 * Hello itai,
 * Are you using shortcode or widget?
    If shortcode – please provide it here. If
   widget – please provide link to the screenshot of the widget settings.
 * Regards,
    Dima
 *  Thread Starter [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * (@ibd2004)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14332470)
 * Hi Dima
    I use this elementor widget in a page [https://snipboard.io/PiwrE3.jpg](https://snipboard.io/PiwrE3.jpg)
   Thank you

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘New version issue’ is closed to new replies.

 * ![](https://ps.w.org/brands-for-woocommerce/assets/icon-256x256.gif?rev=2770284)
 * [Brands for WooCommerce](https://wordpress.org/plugins/brands-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/brands-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/brands-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/brands-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/brands-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/brands-for-woocommerce/reviews/)

 * 9 replies
 * 4 participants
 * Last reply from: [ibd2004](https://wordpress.org/support/users/ibd2004/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/new-version-issue-6/#post-14332470)
 * Status: not resolved