Title: NextGEN Basic Thumb Gallery Not Working Last modified: August 22, 2016 --- # NextGEN Basic Thumb Gallery Not Working * [Tony](https://wordpress.org/support/users/tmalonemktg/) * (@tmalonemktg) * [11 years, 3 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/) * For some reason the plugin is loaded correctly and is functioning properly except when you clink on the on a particular thumbnail. Normally it would populate into a larger version of the image with the ability to go the next image, but right now it is just loading one particular picture. * The problem exist here: [http://tmalonemarketingdemo.com/magnoliafirst/?p=881](http://tmalonemarketingdemo.com/magnoliafirst/?p=881) * It should be functioning like: [http://www.nextgen-gallery.com/basic-thumbnail-gallery/#](http://www.nextgen-gallery.com/basic-thumbnail-gallery/#) * Please assist * [https://wordpress.org/plugins/nextgen-gallery/](https://wordpress.org/plugins/nextgen-gallery/) Viewing 6 replies - 1 through 6 (of 6 total) * [mike24](https://wordpress.org/support/users/mike24/) * (@mike24) * [11 years, 3 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5859717) * I’ve got the same problem with the basic thumbnail gallery, sorry to hijack your post! It happened after the latest update I think. * Instead of loading the lightbox, it loads the individual image. The spacing in between thumbnails is larger now as well so it looks very messy. * This is a big part of my site, please help! * You can see the problem here: * [http://www.thailandadventureguide.com/huay-mae-kamin-waterfall/](http://www.thailandadventureguide.com/huay-mae-kamin-waterfall/) * Thankyou * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [11 years, 3 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5859811) * [@tmalonemktg](https://wordpress.org/support/users/tmalonemktg/) – You appear to be using the ImageBrowser effect for you thumbnail displays … which appears to be working correctly, too. * If this is not what you are trying to accomplish you will need to make some changes to your settings … in that particular display you will need to use the IGW (“ green button”) in the TinyMCE editor to edit that display and change the setting under Customizations to No for “User ImageBrowser effect” * You may also need to do the same under Gallery > Gallery Settings > NextGEN Basic Thumbnails. * [@mike24](https://wordpress.org/support/users/mike24/) – Your link is not resolving to anything more than some sort of placeholder image?! As it is, please start your own topic so we can try to help you with your specific issue on your specific site. * See [http://codex.wordpress.org/Forum_Welcome#Where_To_Post](http://codex.wordpress.org/Forum_Welcome#Where_To_Post) * Thanks! * – Cais. * Thread Starter [Tony](https://wordpress.org/support/users/tmalonemktg/) * (@tmalonemktg) * [10 years, 6 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5860076) * Finally coming back around to this website. I’m still having the same issues. I made the changes you suggested above but it had no effect on the lightbox showing up. Every picture and now even the video page shows in YouTube rather than within the lightbox or script of the website. * Any ideas of why? Please assist. Thanks * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 6 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5860077) * [@tmalonemktg](https://wordpress.org/support/users/tmalonemktg/) – It has been some time since we tried to address this … first thing to check, is your site up-to-date with all active plugins, your current theme, and WordPress core? * Thanks! * – Cais. * Thread Starter [Tony](https://wordpress.org/support/users/tmalonemktg/) * (@tmalonemktg) * [10 years, 6 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5860078) * Yes, I updated the website to 4.3.1 and all plugins. The theme has been removed from themeforest so I’m not sure if there was an update before the removal. I have reached out to the designers of the theme because it seems to be having the same issue with the video plugin. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [10 years, 6 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5860079) * [@tmalonemktg](https://wordpress.org/support/users/tmalonemktg/) – You might also consider temporarily switching to a default WordPress Twenty series theme to see if the issue persists. This will help show if there is a theme component to the problem you are experiencing. * Thanks! * – Cais. Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘NextGEN Basic Thumb Gallery Not Working’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) ## Tags * [nextgen](https://wordpress.org/support/topic-tag/nextgen/) * [thumbnail gallery](https://wordpress.org/support/topic-tag/thumbnail-gallery/) * 6 replies * 3 participants * Last reply from: [photocrati](https://wordpress.org/support/users/photocrati/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/nextgen-basic-thumb-gallery-not-working/#post-5860079) * Status: not a support question