Title: NextGEN causing empty export files elsewhere
Last modified: November 5, 2019

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# NextGEN causing empty export files elsewhere

 *  Resolved [KrackMedia](https://wordpress.org/support/users/krackmedia/)
 * (@krackmedia)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/nextgen-causing-empty-export-files-elsewhere/)
 * The site owner was trying to export a list from the member directory tool, plugin
   is called Connections. It is always an empty CSV file. I duplicated the problem.
   I then tried to export posts from the standard WordPress > Tools > Export function.
   Same thing, empty file.
 * I then went through the exercise of deactivating / activating plugins to try 
   to isolate a conflict. It is the NextGEN Gallery plugin. Activated, empty export
   files. Deactivated, exports are fine. And I am referring to the Connections export
   tool and WordPress export tool for these empty files.
 * WordPress 5.2.4 and plugins are all up-to-date. Running on Linux server with 
   PHP 7.3. Memory limit is set to 256MB. This is a small-town, low traffic site.
 * I’ve duplicated the problem on a couple other sites also running WP 5.2.4 with
   all plugins up-to-date. Those I simply tested the standard WordPress > Tools 
   > Export feature. Same thing. NextGEN active, empty export file. Deactivate NextGEN,
   export file has data.
 * Please help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnextgen-causing-empty-export-files-elsewhere%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * (@gabyimagely)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/nextgen-causing-empty-export-files-elsewhere/#post-12100845)
 * Hello [@krackmedia](https://wordpress.org/support/users/krackmedia/),
 * Thank you so much for that detailed information and testing.
 * We’d like to take a closer look at the conflict with **Connections** export option.
   We may need to temporarily deactivate plugins and switch the theme while troubleshooting.
   Would you feel OK with that? If so, please send us a bug report here: [http://www.imagely.com/report-bug](http://www.imagely.com/report-bug),
   refer back to this forum thread and let them know Gaby referred you.
 * Many thanks.

Viewing 1 replies (of 1 total)

The topic ‘NextGEN causing empty export files elsewhere’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [gabyimagely](https://wordpress.org/support/users/gabyimagely/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/nextgen-causing-empty-export-files-elsewhere/#post-12100845)
 * Status: resolved