Title: NextGen plugin not functioning
Last modified: September 20, 2017

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# NextGen plugin not functioning

 *  Resolved [bnewburger](https://wordpress.org/support/users/bnewburger/)
 * (@bnewburger)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/nextgen-plugin-not-functioning/)
 * The page link is an example of one of many galleries on this site. They did used
   to work fine, but now they no longer function. When Show Slideshow is clicked,
   the slideshow never loads, and if a thumbnail in clicked, the thumbnail opens
   on a new page, not in a lightbox with forward and back capabilities.
 * I’ve updated the plugin to the latest version.
    The site is running WordPress
   version 4.8.2, on a Linux Apache server.
 * Any help in resolving this problem is very much appreciated.
    Thanks! Dave
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnextgen-plugin-not-functioning%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Imagely](https://wordpress.org/support/users/imagely/)
 * (@imagely)
 * [8 years, 8 months ago](https://wordpress.org/support/topic/nextgen-plugin-not-functioning/#post-9514681)
 * [@bnewburger](https://wordpress.org/support/users/bnewburger/) – This looks like(
   and is commonly seen) when there is a problem having jQuery load which will affect
   the JavaScripts and CSS used to render NextGEN Gallery display types.
 * There are a couple of JavaScript errors (pointing to jQuery) showing in the browser
   console and in addition may be pointing to a specific plugin creating the conflict.
 * Have you tried deactivating all of your plugins, clearing your browser cache (
   and site caches if you are using a caching plugin), then reactivating the NextGEN
   plugin?
 * If this fixes the problem then it was likely one of the deactivated plugins that
   was causing an issue. Now, retrace your steps activating each plugin and re-checking
   to see if the problem returns. If it does then that last activated plugin was
   probably the one. Keep reactivating and in most cases it is also best to keep
   checking after each plugin, sometimes there may be more than one plugin on a 
   site that will create an issue. If you do find one (or more) plugins causing 
   this problem we would greatly appreciate your feedback on them so the developers
   may address them as soon as they can.
 * Also to note, in rare cases it may be the theme itself that is causing a conflict
   so while you have just the NextGEN plugin activated you might consider temporarily
   switching to one of the default WordPress Twenty series themes and see if this
   corrects the issue as well.
 * If the problem still persists after all of this we would still want to know, 
   even more so, as we will still want to sort out the issue and may need additional
   details.
 * Thanks!
 * – Cais.

Viewing 1 replies (of 1 total)

The topic ‘NextGen plugin not functioning’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Imagely](https://wordpress.org/support/users/imagely/)
 * Last activity: [8 years, 8 months ago](https://wordpress.org/support/topic/nextgen-plugin-not-functioning/#post-9514681)
 * Status: resolved