Title: Unsatisfactory plugin support service!
Last modified: May 5, 2023

---

# Unsatisfactory plugin support service!

 *  [okcirmht](https://wordpress.org/support/users/okcirmht/)
 * (@okcirmht)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/nice-plugin-4860/)
 * While the support has contacted me after a very long delay since the last time
   I edited this review, I am still in the dark as to what exactly could cause the
   problems I have faced with this plugin. I have provided details of the problems
   before, and answers to my specific questions have not been given (such as minifying
   exemptions, if needed, with the new update, and what could cause watermarking
   issues already reported). They say watermarking issues are local to my case, 
   but others have reported the same, and I do not have time to test each time they
   make a claim, knowing that it did not work the last time I tried. 5.0.2. is still
   what works for me and I don’t even see what is new or improved in the upgrade,
   since they have not even explained it clearly. I am upgrading the stars and title
   of my review simply because they at least made a gesture of contacting me, but
   I did not find their response helpful given the details provided earlier.
 * (Old review: I had submitted a 5-star review for this plugin before updating 
   the last version (5.1.0) of its secure/premium version which I pay for annually;
   but I am changing it to 1-star. Unfortunately, I submitted the earlier review
   without having tested the new update, which is basically useless and not working
   for my site at all. The support is completely absent after trying to reach out
   to them many times. Their help documentation are always out of date regarding
   minifying exclusion instructions for the latest version. I have tried to reach
   out to them, but no response has been made. I felt it would be misleading to 
   provide a glowing 5-star review for a plugin that suffers from basic support 
   for annually paid licensees, and with each version comes new headaches of trying
   to make it work.)
 * (older review: This plugin works well. Thanks for your efforts).
    -  This topic was modified 3 years, 3 months ago by [James Huff](https://wordpress.org/support/users/macmanx/).
    -  This topic was modified 3 years, 3 months ago by [okcirmht](https://wordpress.org/support/users/okcirmht/).
    -  This topic was modified 3 years, 1 month ago by [okcirmht](https://wordpress.org/support/users/okcirmht/).

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 * Last reply from: [okcirmht](https://wordpress.org/support/users/okcirmht/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/nice-plugin-4860/)