Title: Pro version full of problems Last modified: November 13, 2024 --- # Pro version full of problems * [mktsum](https://wordpress.org/support/users/mktsum/) * (@mktsum) * [1 year, 8 months ago](https://wordpress.org/support/topic/nice-plugin-5209/) * After some months of experience with the plugin, I can see: The Pro version has a lot of features, but all of them are halfway done and doesn’t work as expected, making most of them unusable.The support has no interest to help when you mention these problems and the changelog of the plugin proves this lack of interest in really making the thing work.So, I’m changing my rating and I expect it to help other people who consider buying the plugin in the future. - This topic was modified 1 year, 6 months ago by [mktsum](https://wordpress.org/support/users/mktsum/). Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Fatema-Tuz-Zohra Nabila](https://wordpress.org/support/users/nabila98/) * (@nabila98) * [1 year, 8 months ago](https://wordpress.org/support/topic/nice-plugin-5209/#post-18044059) * Thank you for the great review! We’re thrilled to hear you’re enjoying the plugin and finding our plugin useful. * Plugin Support [Fatema-Tuz-Zohra Nabila](https://wordpress.org/support/users/nabila98/) * (@nabila98) * [1 year, 6 months ago](https://wordpress.org/support/topic/nice-plugin-5209/#post-18137230) * Hi [@mktsum](https://wordpress.org/support/users/mktsum/), * Thank you for sharing your experience with us again. We truly appreciate all feedback, as it helps us identify areas where we can improve. Please know that we are continuously working on enhancing the plugin to ensure it meets our users’ expectations. * We take our users’ feedback very seriously, and if we have missed any of your concerns or not addressed them as thoroughly as we should have, we sincerely apologize for that. * Regarding the Pro features you mentioned, could you kindly reach out to our [official support channel](https://wordpress.org/support/topic/nice-plugin-5209/support@rextheme.com?output_format=md) with all suggestions or issues you’ve encountered? We would love the opportunity to address them and meet your expectations. We are committed to making your experience as satisfying as possible and would be happy to assist you in resolving all your concerns. * Thank you again for your valuable input and looking forward to solving all your issues. * Best Regards, * Thread Starter [mktsum](https://wordpress.org/support/users/mktsum/) * (@mktsum) * [1 year, 6 months ago](https://wordpress.org/support/topic/nice-plugin-5209/#post-18146474) * In fact, I contacted the official support channel you mentioned and none of the issues I mentioned were actually resolved. * The scene menu that appears when we click the top button simply remains at the top of the tour after we select a menu item. It is standard behavior for any menu to disappear after clicking on one of the listed options, but no, this one just remains there in front of everything, which, along with the tiny interface buttons that I asked support for a way to make bigger and they told me none ( not even a few simple lines of CSS), makes for an incredibly bad UX/UI for no reason. Really basic problems here, wich shouldn’t even get past the beta version. * My last ticket was: “The Duplicate option only shows for admins. Editors are not seeing it. How can we fix?” Answer: “As mentioned in the WPVR settings, “ Allow the Editors of your site to create, edit, update, and delete virtual tours( They can access other users’ tours),” so the editors will only be able to create, edit, update, and delete the virtual tours.”Well, I think I already knew that. But since it’s more than obvious that **it doesn’t make any sense** to allow editors to create, edit, update and delete tours, **but not to duplicate them**, I asked support for help. I’m sure this could be done using a simple code snippet or something, but no, just no help, and that’s it. Of course, it’s my fault for asking such simple and basic rational things.There’s one more complex issue too, wich makes the Floor Plan feature simply unusable (especially when working with wide plans). But I will not even expose it here. * I’m sorry, but so far, our experience really hasn’t been good. The change log only lists simple fixes that takes months to be released. So, no hope for real changes here. And it’s very very frustrating, since we are running serious business here, and paying the price that was asked. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Pro version full of problems’ is closed to new replies. * ![](https://ps.w.org/wpvr/assets/icon-256x256.gif?rev=2480604) * [WP VR - 360 Panorama and Virtual Tour Builder](https://wordpress.org/plugins/wpvr/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpvr/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpvr/) * [Active Topics](https://wordpress.org/support/plugin/wpvr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpvr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpvr/reviews/) * 3 replies * 2 participants * Last reply from: [mktsum](https://wordpress.org/support/users/mktsum/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/nice-plugin-5209/#post-18146474)