Nice plugin, but….

  • Resolved ibiza69

    (@ibiza69)


    5 years, 10 months ago

    Hi, thanks for the plugin, works great, but the is a problem, please we need help fixing it.

    When we navigate thru other sections of wordpress menu, your plugin creates a huge arrow, that doesn´t let work with them. Here is an image so you can see: http://prntscr.com/to06uw

    And for example, we need to press on Setup Wizard, after installing new plugins, so it checks everything is ok and validates, but we just can´t anymore because your plugin doesn´t let us. We tryed minimizing it wordpress menu, but didn´t solve the problem.

    Thanks for ghelping us as urgent as possible, as we can´t go on and we have 6 sites more pending to install your plugin.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    No support? But I get message at WP admin panel, to give a nice Review about plugin, but how about support, missing?

    Thanks

    Plugin Author ShapedPlugin LLC

    (@shapedplugin)

    5 years, 9 months ago

    Dear @ibiza69

    Thanks for your patience! Sorry for the late reply! Actually we were on vacation. 🙂

    However, we have fixed it in the latest version. Please update it.

    Let me know if you need any more assistance.

    Have a great day!

    Thank you.

    Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    Thank you very much for answering and hope you are enjoying your vacation.

    We updated to this last version, but the problem persists, it was not fixed.

    Thank you!

    Plugin Author ShapedPlugin LLC

    (@shapedplugin)

    5 years, 9 months ago

    Hello @ibiza69

    Can you please try again after deactivating and deleting the plugin? And then download the plugin and install it as usual. Hope this will work fine now. If still, it persists, please contact us in our forum.

    Thank you!

    Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    @shapedplugin hi!, but we can’t do that, as if disable and delete plugin, we will loose all our images being uploaded to plugin as there are lots, as we have job sites and we use your plugin for companies images that plublish job offers in our sites and there are plenty. Do you have a configuration backup or something like it? As we have a few sites +6 with plugin and each have their own companies images being uploaded to your plugin. Thanks!

    Plugin Author ShapedPlugin LLC

    (@shapedplugin)

    5 years, 9 months ago

    No data/images will be lost though you delete the plugin and reinstall it. Just ensure that it is unchecked when you delete the plugin. https://prnt.sc/tzz62e

    Thanks.

    Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    Hi @shapedplugin, thanks for explaining steps to go thru! I went thru them and now everything is correct 😀 !!

    Thanks a lot for your support, during your vacations and on weekend 😉

    Have a very, very nice time!

    Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    Hi, same problem again. Today we installed a plugin, and the problem with your plugin appeared again. We unistalled and reinstalled it, but problems didn´t get solved in this case. Any other idea for taking this huge arrow from wp menu, so we can operate with other plugins?

    Thanks again in advance 🙂

    Thread Starter ibiza69

    (@ibiza69)

    5 years, 9 months ago

    Fixed! Seems you fixed from your side. Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)

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