Nightmare

  • chopperpl

    (@chopperpl)


    5 months ago

    What a waste of time. I have purchased the web template based on elementor. I was able to import it the very first time, but due to compatibility issues with some widgets I had to scratch it and start from the beginning. After I removed the template I was never able to get it imported (original zip file) ever again. Resetting WP install did not work. Setting up new WP container did not work. Creating new Elementor account and connecting to new LXC container also did not work. It always complains about “issue on their site” whenever I try to upload the zip file. It appears they proxy all uploads through their website and have for some reason locked my PAID template. I will request full refund for the template and never deal with this company ever again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter chopperpl

    (@chopperpl)

    5 months ago

    BTW, do not purchase any templates based on Elementor if you intend to use it with free elementor. They WILL NOT support you in any way.

    Luis from Elementor

    (@luisrelementor)

    5 months ago

    Hi,

    I’m sorry to hear about the frustration you’ve experienced with importing your template.

    To clarify a few things that might help: Elementor itself doesn’t proxy template uploads through our servers, so the import process for third-party templates happens directly within your WordPress installation. The “issue on their site” error you’re seeing likely originates from the template/theme provider’s system rather than from Elementor.

    Since you purchased the template from an external creator, I’d recommend reaching out directly to them for support. They’d have access to their specific import systems and can investigate why the file isn’t being accepted. They’re also best positioned to address any compatibility issues and provide updated versions of their template.

    If you’re an Elementor Pro subscriber and believe there’s a conflict on our end, our support team would be happy to take a closer look. You can reach out through your Elementor account dashboard.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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