Nightmare – cannot log into adminaccount now!!

  • Resolved stigzler

    (@stigzler)


    5 years, 1 month ago

    Hi,

    Like your plugin, but it’s seriously broken my site! I logged out and tried to log back in on my admin account, but it says “ERROR:Captcha code error, please try again.”

    I deleted the captcha and recreated one for this site, but now I can’t get into the admin to change the captcha details. Your plugin also appears to have broken my default login page, as if I disable your plugin and use the default, I get a 404 error.

    Now, my site is totally broken! I’d appreciate a quick reply if you could as losing dev time….

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 1 month ago

    @wpeverestsupportrep

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://ww.wp.xz.cn/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

    It’s never necessary to do that. Here’s why.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    Ask for a link to the http://pastebin.com/ log of the user’s web server error log.

    Ask the user to create and post a link to their phpinfo(); output.

    Ask the user to install the Health Check plugin and get the data that way.

    Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.

    Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.

    Ask the user for the step-by-step on how they can reproduce the problem.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Saroj Shah

    (@wpeverestsupportrep)

    5 years, 1 month ago

    Hi @stigzler

    Thanks for writing in,

    To access the wp-admin page. Please log in to the Cpanel and go to the file manager after that navigate to Your site > wp-content > Plugins > User Registration. Then delete the “User Registration” from there and you will be able to access your site. Next, install and activate the plugin again and disable the “prevent core login” option. If you want to enable the prevent core login make sure that everything is well configured.
    Do let me know whether it helps or not, and I will get back to you.

    Regards!

    • This reply was modified 5 years, 1 month ago by Saroj Shah.
Viewing 2 replies - 1 through 2 (of 2 total)

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