Title: Nil Support
Last modified: August 18, 2019

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# Nil Support

 *  [expatman22](https://wordpress.org/support/users/expatman22/)
 * (@expatman22)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/nil-support/)
 * While the plugin is good, the support is very bad. If you have a question, they’ll
   either just refer you to an article, or fawn you off blaming your hosting. Not
   a very patient lot these guys!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Fred](https://wordpress.org/support/users/fredawd/)
 * (@fredawd)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/nil-support/#post-11842996)
 * Hi,
 * We take our client support tickets seriously, however support for Swift Lite 
   is limited.
 * That said, I can’t find any support thread from you here. Did you contact Swift
   Performance support directly? If so, what’s your ticket number so I may take 
   a look into it?
 *  Thread Starter [expatman22](https://wordpress.org/support/users/expatman22/)
 * (@expatman22)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/nil-support/#post-11843007)
 * Actually I have the paid version, and YES sorry but your support was Nil, I was
   giving the typical run around to read the documentation and after all that was
   told it was my hosting fault, and when it was proven it wasn’t my hosting fault,
   I gave access to my wp-admin and that worked for a day then 403 errors etc, a
   real nightmare. I actually found great advice from a WordPress forum with an 
   unofficial guide to settings and that worked a treat.
 * Sad day when I have to get help elsewhere, because the plugin support couldn’t
   be bothered to help….
 * Also one still outstanding issue with the plugin, is the image optimizing, it
   runs too many process when scanning images and freezes ones site, it uses way
   too much cpu processes which can be seen in the cpanel. That issue has being 
   there since day one.
    -  This reply was modified 6 years, 9 months ago by [expatman22](https://wordpress.org/support/users/expatman22/).
    -  This reply was modified 6 years, 9 months ago by [expatman22](https://wordpress.org/support/users/expatman22/).
 *  Plugin Contributor [Fred](https://wordpress.org/support/users/fredawd/)
 * (@fredawd)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/nil-support/#post-11843071)
 * I’m sorry to hear about you encountered issues while using our plugin. Did you
   report back that your issue still wasn`t solved? Without provide us with a ticket
   number, I am not able to check what exactly happened. Anyway, For pro version
   support please open a support ticket at [https://swiftperformance.io/my-account/support/](https://swiftperformance.io/my-account/support/)
   
   Our support team is waiting to support you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Nil Support’ is closed to new replies.

 * ![](https://ps.w.org/swift-performance-lite/assets/icon-256x256.jpg?rev=2388229)
 * [Swift Performance Lite](https://wordpress.org/plugins/swift-performance-lite/)
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 * 3 replies
 * 2 participants
 * Last reply from: [Fred](https://wordpress.org/support/users/fredawd/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/nil-support/#post-11843071)