No access to hosting

  • Resolved szafirbydgoszcz

    (@szafirbydgoszcz)


    1 year, 6 months ago

    I have an online store that has been closed for two weeks. Unfortunately, the IT specialist who dealt with this did not respond to my messages. I have no idea how to restore the functioning of the website because the IT specialist did not give me access to the hosting. I am asking for help in resolving the situation with my online store

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    1 year, 6 months ago

    Hi @szafirbydgoszcz

    It doesn’t look like you had a Jetpack backup plan for your site with us, so unfortunately we would not be able to restore your site. From looking back it appears your site was hosted with Google Cloud hosting, so it may be difficult to track down where it was being managed from. Did you ever get any billings or anything from the IT specialist which might provide further details about the situation?

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 year, 6 months ago

    Hi there, @szafirbydgoszcz,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘No access to hosting’ is closed to new replies.