Title: No automatic emails?
Last modified: April 11, 2019

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# No automatic emails?

 *  [tal262](https://wordpress.org/support/users/tal262/)
 * (@tal262)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/)
 * Hi,
    After installing your plugin, customers are now not receiving automatic 
   emails from me. Emails like: processing order, order complete etc. I assume this
   has something to do with the integration between Kadence and Woocommerce, could
   you point me to it?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11417324)
 * Hey,
    It’s possible you have a plugin conflicting with this plugin. Have you 
   tried sending test emails to yourself? Have you tried deactivating plugins? Is
   everything up to date?
 * Ben
 *  Thread Starter [tal262](https://wordpress.org/support/users/tal262/)
 * (@tal262)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11417393)
 * Everything is up to date, I have tried to send emails to myself, all plugins 
   are up to date, what plugins should I deactivate? Could it be one of the security
   plugins? I have both Wordfence and iTheme security. Could it be something else?
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11417539)
 * If you can send emails to yourself without issue then I suggest making a test
   order, give yourself a 100% coupon and go through checkout so you can see if 
   those emails send to you. If they are arriving at your inbox and not your customers
   then the issue could simply be related to your emails arriving in the spam folder.
   To fix that usually using an STMP plugin is the best option or using a transactional
   email service.
 * If when you go through the emails are not sent I suggest looking at any Woocommerce
   extension plugins and testing with deactivating those. I doubt your security 
   plugins would cause it but for testing, it certainly won’t hurt anything to try
   deactivating.
 * Ben
 *  Thread Starter [tal262](https://wordpress.org/support/users/tal262/)
 * (@tal262)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11417574)
 * Ok, I deactivated Wordfence and it worked, an email has been sent. You say these
   kind of problems are because of other plugins, either being not up to date or
   blocking it somehow, yes?
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11417603)
 * If it worked by deactivated Wordfence that is strange to me, I’m not sure why
   WordFence would be affecting the emails in woocommerce. I suggest contacting 
   WordFence support to see if there is some setting that they can suggest might
   be the cause.
 *  [thecontaineraffair](https://wordpress.org/support/users/thecontaineraffair/)
 * (@thecontaineraffair)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11486121)
 * Hi Ben,
 * I am unable to send a test email to myself, i am using the divi theme with woocommerce.
   the emails work fine for customers when they place orders or rest of the order
   processes, but when i try to send Preview Email i do not receive it – i checked
   junk as well.
 * Please help
 * Kind regards,
    Shweta [info@thecontaineraffair.com](https://wordpress.org/support/topic/no-automatic-emails/info@thecontaineraffair.com?output_format=md)
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11486357)
 * Hey,
    Can you tell me if you are using custom SMTP through a plugin? If not I
   suggest you try doing that, for example: [https://wordpress.org/plugins/wp-mail-smtp/](https://wordpress.org/plugins/wp-mail-smtp/)
 * Ben

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘No automatic emails?’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/no-automatic-emails/#post-11486357)
 * Status: not resolved