No Customer Support

  • iwickens

    (@iwickens)


    4 years, 8 months ago

    No idea if its any good because after paying handsome sum of money I could not get SSL to work properly as it was presenting a security risk. Numerous emails but no reply from support. Disappointed and frustrated at losing time and money for this.

Viewing 1 replies (of 1 total)
  • Plugin Author WisdmLabs

    (@wisdmlabs)

    4 years, 7 months ago

    Hello @iwickens

    Thank you for bringing this to our attention. Please try the following troubleshooting steps to debug the issue.

    Step 1

    This error arises when your SSL certificate for the site is not properly generated or expired.

    You could check your SSL certificate here:

    – https://www.ssllabs.com/ssltest/

    – https://www.websiteplanet.com/webtools/ssl-checker/

    – https://www.sslshopper.com/ssl-checker.html

    Step 2 – If the certificate is active and generated properly.

    Then please install the following hotfix plugin update files on Moodle and WordPress.

    The folder includes three files.

    1. Edwiser Bridge plugin file to be installed on Moodle.

    2. Edwiser Bridge plugin file to be installed on WordPress.

    3. Edwiser Bridge Single Sign-On plugin file to be installed on WordPress.

    Link – https://bit.ly/3oK7D0n

    Important:

    A. Ensure you have the current version of Edwiser Bridge Pro plugins installed on the WordPress and Moodle sites before installing the hotfix.

    B. We highly recommend taking a complete backup of your sites before installing these hotfix plugin files.

    C. Also, the update may override the extra custom functionality if added to the Edwiser plugins. Hence, kindly consult with the developer or site manager before updating the plugins.`

Viewing 1 replies (of 1 total)

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