Hi @robword, thanks for testing WooCommerce Admin. Could you give us some more information in order to help us diagnose the issue?
– Which version of WordPress, WooCommerce and WooCommerce Admin have you installed?
– Which browser and version do you use?
– What do you see exactly? Just an empty blank page or is there any error?
Thank you in advance!
Hi
Thanks for getting back to me.
– I have the latest of all those listed.
– I use Safari Version 12.1.1 (14607.2.6.1.1)
– Just a blank screen. If I turn off WPSSO plugin the stats screen appears.
Thanks
Rob
Thanks for the details @robword. I have been trying to reproduce the issue with no luck yet. Are you using some Complementary Add-ons for WPSSO?
Hi
Not that I can see.
I have the Pro version of the WPSSO and WPSSO Update Manager
I can send the full plugin list if you want, but as I said the issue resolves if I deactivate the WPSSO plugin.
Rob
@aljullu I am the author of WPSSO Core and its add-ons. In a related support thread (https://ww.wp.xz.cn/support/topic/conflict-with-woocommerce-admin-plugin/), it was determined that WPSSO’s use of ‘the_content’ filter created the problem observed. If WPSSO does not apply ‘the_content’ filter, the bug is not triggered. This is not an uncommon problem, as many developers do not know the difference between filters/actions, or that ‘the_content’ filter can be applied in a variety of situations — not just in a loop, on the front-end, for the content text. This is why in the WPSSO Core Pro version there is an option to enable the use of ‘the_content’ filter (it is disabled by default).
See here for more info: https://wpsso.com/docs/plugins/wpsso/installation/debugging-and-problem-solving/
You can enable/disable WPSSO’s use of ‘the_content’ filter using the ‘wpsso_can_filter_the_content’ filter (simply return true or false).
FYI – On my own suite of test servers, I cannot reproduce the problem. This would indicate that a bug within a theme/plugin ‘the_content’ filter hook unique to @robword’s site is being triggered when WPSSO uses ‘the_content’ filter.
js.
Great. Thanks for that. Not being a programmer or code expert, I am baffled to understand why it occurs and not on others. I could switch on and off the plugins in sequence to see if there is a combination that cause this, but apart from that I don’t know what I can personally can do, as I have no expertise in these matters.
If you cannot determine the theme/plugin at fault, then I would leave the SSO > Advanced > Content and Filters > Use WordPress Content Filters option unchecked.
js.
So, I disable the SSO > Advanced > Content and Filters > Use WordPress Content Filters option, and the dashboard returns, but now, there is no statistics present, even though I had a sale last week, for example.
Any clues?
Rob
@jsmoriss, thanks for dropping in and for the detailed explanation.
@robword you might need to go to _Analytics_ > _Settings_ and start the import tool again. Let us know if that works.
Where is this _Analytics_ ?
@robword great! 🙂
Are the reports populated with data, now?
Yes. I turned off the filter and they came straight back.
I’m glad to hear the issue seems resolved for you @robword. Please consider revising your review as you further evaluate WooCommerce Admin. Thank you!
