No data display after update

  • Resolved Marcus

    (@marcuss)


    9 years, 6 months ago

    After updating to the current version 4.9.4, neither the graphical history nor the current numbers and data are displayed.

    Error happens on multiple domains, so it is probably not on the blog

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alin Marcu

    (@deconf)

    9 years, 6 months ago

    Hi,

    Can you check if:

    1. There are any errors under Google Analytics -> Errors & Debug screen.

    2. If there are no errors listed, in your Admin Dashboard please check if there are any JavaScript errors, for details on debugging this issue see the How can I find the cause of an empty dashboard widget? section on the FAQ Page

    Thanks for the feedback!

    • This reply was modified 9 years, 6 months ago by Alin Marcu.
    Thread Starter Marcus

    (@marcuss)

    9 years, 6 months ago

    Hello!

    This say’s the DebuggingConsole from Chrome:

    Uncaught TypeError: Cannot read property ‘arrayToDataTable’ of undefined
    at Object.drawAreaChart (reports.js:402)
    at Object.areaChartBottomStats (reports.js:214)
    at Object.success (reports.js:953)
    at i (load-scripts.php:2)
    at Object.fireWith [as resolveWith] (load-scripts.php:2)
    at y (load-scripts.php:4)
    at XMLHttpRequest.c (load-scripts.php:4)

    reports.js:402 Uncaught TypeError: Cannot read property ‘arrayToDataTable’ of undefined
    at Object.drawAreaChart (reports.js:402)
    at Object.areaChartBottomStats (reports.js:214)
    at Object.refresh (reports.js:964)
    at reports.js:1000
    at dispatch (load-scripts.php:3)
    at r.handle (load-scripts.php:3)

    Alin Marcu

    (@deconf)

    9 years, 6 months ago

    Can you try to use an Incognito window of Chrome and see how it goes? Also, if you’re using any kind of page cache or a CDN for backend, try to purge it first.

    Alin Marcu

    (@deconf)

    9 years, 6 months ago

    I had a closer look of the stack trace and it looks like your browser is still using the older reports.js script. You should force a page refresh (CTRL+F5 on Chrome for Windows) and everything should be just fine. Also, please make sure that any kind of cache is cleared before.

    If you still have issues, let me know.

    • This reply was modified 9 years, 6 months ago by Alin Marcu.
    Denis Žoljom

    (@dingo_d)

    9 years, 6 months ago

    Had the same issue, and clearing the cache did the trick 🙂 Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

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