Title: No e-commerce data
Last modified: March 22, 2022

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# No e-commerce data

 *  Resolved [sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * (@sirrahikkala)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/)
 * Hey, we started the free trial today and other data started to accumulate but
   no e-commerce data even have had several orders today and in the plugin settings,
   the e-commerce tracking is enabled. The diagnostics tab does not give any other
   error than: “proxy header – HTTP_X_FORWARDED_FOR” which has correct IP though.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15485986)
 * hi [@sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * You have nothing in your ecommerce log?
    Which is your ecommerce solution? Do
   you have a custom confirmation order page?
 * Kind regards
 * Mat
 *  Thread Starter [sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * (@sirrahikkala)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15486002)
 * It seems that it has some delay since there are now BUT our dashboard in matomo
   cloud is empty, which is the DOMAIN.matomo.cloud. BUT if we click from the wordpress
   menu item for reports which opens the same looking stats page, it shows data.
 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15490594)
 * hi [@sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * I don’t understand: you have the wordpress plugin and a cloud domain which track
   the same website? is it your configuration?
 * Kind regards
 * Mat
 *  Thread Starter [sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * (@sirrahikkala)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15490598)
 * Hi, maybe I don’t understand. When we started the use via your site, it created
   the cloud account etc. which I though is needed for full statistics?
 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15490657)
 * hi [@sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * If you use the wordpress plugin you don’t need anything else: matomo is embed
   in the wordpress plugin.
    Do you have ecommerce data in the matomo available 
   from your wordpress dashboard > Matomo Analytics > Reporting? Do you expect having
   these ecommerce data in your cloud instance? Kind regards
 * Mat
 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15527198)
 * hi [@sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * Any chances you read my previous message?
 * Kind regards
 * Mat
 *  [mattmary](https://wordpress.org/support/users/mattmary/)
 * (@mattmary)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15591151)
 * Hi [@sirrahikkala](https://wordpress.org/support/users/sirrahikkala/)
 * without any ansswer I close this topic.
    Feel free to open a new one if you still
   need support. Kind regards
 * Mat

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘No e-commerce data’ is closed to new replies.

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 * 7 replies
 * 2 participants
 * Last reply from: [mattmary](https://wordpress.org/support/users/mattmary/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/no-e-commerce-data-4/#post-15591151)
 * Status: resolved