Title: no responding while export/filter orders Last modified: October 17, 2022 --- # no responding while export/filter orders * Resolved [abojoy](https://wordpress.org/support/users/abojoy/) * (@abojoy) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-responding-while-export-filter-orders/) * Hi, After updating WooCommerce to 7.0.0 a lot of links in the admin area doesn’t respond correctly. For example, trying to export orders to excel, the WooCommerce send me to white page keep downloading with no results. Trying to filter the orders by delivery date, same thing happened. Trying to make orders completed, also same results. Trying to deactivate plugins by click on (deactivate) under the plugin, also not working. I can only select the plugin and select from the menu above to deactivate then it’s working. * I tried to deactivate the plugins one by one to check if it will work, unfortunately still not working. * Any advice? * Regards Viewing 3 replies - 1 through 3 (of 3 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-responding-while-export-filter-orders/#post-16107918) * Hello [@abojoy](https://wordpress.org/support/users/abojoy/), * > After updating WooCommerce to 7.0.0 a lot of links in the admin area doesn’t > respond correctly. * No worries, we’ll help you get to the bottom of this. 🙂 * First, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Look forward to hearing back from you. * Thread Starter [abojoy](https://wordpress.org/support/users/abojoy/) * (@abojoy) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-responding-while-export-filter-orders/#post-16108522) * Hi Saif, Thank you for reply. * Here you go: * ### WordPress Environment ### * WordPress address (URL): [https://ilovecupcakes.nl](https://ilovecupcakes.nl) Site address (URL): [https://ilovecupcakes.nl](https://ilovecupcakes.nl) WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache:– * ### Server Environment ### * Server Info: Apache/2 PHP Version: 8.0.22 PHP Post Max Size: 8 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1p * SUHOSIN Installed: – MySQL 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Number of Decimals: 2 Taxonomies: Product Types: box_product (box_product) external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: – Enforce Approved Product Download Directories:– * ### WC Pages ### * Shop base: #4 – /shop/ Cart: #5 – /cart/ Checkout: #6 – /checkout/ My account:# 7 – /my-account/ Terms and conditions: ❌ Page not set * ### Theme ### * Name: Bakes And Cakes Version: 1.2.6 Author URL: [https://rarathemes.com/](https://rarathemes.com/) Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### Admin ### * Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion- sample-products experimental-product-tour shipping-smart-defaults shipping-setting- tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page * Disabled Features: minified-js new-product-management-experience settings * Daily Cron: ✔ Next scheduled: 2022-10-18 22:13:29 +02:00 Options: ✔ Notes: 99 Onboarding: completed * ### Action Scheduler ### * Canceled: 3 Oldest: 2022-09-22 16:54:41 +0200 Newest: 2022-10-10 14:01:08 +0200 * Complete: 3,017 Oldest: 2022-09-17 08:38:25 +0200 Newest: 2022-10-18 07:36:11 +0200 * Failed: 8 Oldest: – Newest: – * Pending: 1 Oldest: 2022-10-18 15:09:22 +0200 Newest: 2022-10-18 15:09:22 +0200 * ### Status report information ### * Generated at: 2022-10-18 07:36:12 +02:00 ` * [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/) * (@amiralifarooq) * [3 years, 7 months ago](https://wordpress.org/support/topic/no-responding-while-export-filter-orders/#post-16111758) * Hello [@abojoy](https://wordpress.org/support/users/abojoy/) * I have checked you have 11945 orders on the site, try to increase the server WP Memory Limit to 512 or more and then see if it resolve the issue. * You can also request your hosting support team and they will update the setting for you. * >I tried to deactivate the plugins one by one to check if it will work, unfortunately still not working. * If the above solution doesn’t work, then to isolate the issue, please run a full conflict test: * If you would not like to run the test on a live site, you can do it on a [staging environment](https://wordpress.org/plugins/wp-staging/). For this purpose, we recommend WP Staging set up a staging site. * It could be a theme conflict – or multiple plugins are conflicting. * Please follow these steps: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Perform the action that causes the issue. * If the issue is resolved after switching to Storefront theme and deactivating all other plugins except WooCommerce, the problem may be with the plugins and/ or theme you deactivated. To figure out which plugin is causing the problem, reactivate your plugins one by one, testing after each reactivation until you find the one causing the issue. * If the issue persists despite following the above steps, kindly share the following information: - Fatal Error Log: A copy of any fatal error log found under **WooCommerce > System Status > Logs **(if available). * Let us know if this works for you. - This reply was modified 3 years, 7 months ago by [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/). Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘no responding while export/filter orders’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [Amir A. (woo-hc)](https://wordpress.org/support/users/amiralifarooq/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/no-responding-while-export-filter-orders/#post-16111758) * Status: resolved