Title: No response from support – plus PRO not activating
Last modified: May 14, 2025

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# No response from support – plus PRO not activating

 *  Resolved [gabriellak77](https://wordpress.org/support/users/gabriellak77/)
 * (@gabriellak77)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/no-response-from-support-plus-pro-not-activating/)
 * I’ve been to the website and submitted forms multiple times to get support assistance
   and I’ve not heard back for days. It’s getting ridiculous. I saw another post
   that also had this issue. Why don’t you guys test your own forms to see if they
   are working.
   I1. have a paid version of the plugin and I have added the staging
   site as the active site in my account. However, nothing changes on the staging
   site and I don’t have access to PRO features, why?2. I added a shortcode to the
   additional content section but it doesn’t work. I know the shortcode works so
   are we not able to add shortcodes to this plugin? Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [dhanush22](https://wordpress.org/support/users/dhanush22/)
 * (@dhanush22)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/no-response-from-support-plus-pro-not-activating/#post-18467350)
 * Hi **[@gabriellak77](https://wordpress.org/support/users/gabriellak77/)** ,
 * I hope you’re doing well, and thank you for reaching out to us.
 * Firstly, I sincerely apologize for any inconvenience or delay you’ve experienced,
   and for the lack of interaction from our support team after you submitted the
   form. I completely understand how important timely support is—especially as a
   Pro user—and I want to assure you that this concern is being taken seriously.
 * I also understand that you’ve paid for the Pro version, and naturally, your expectations
   for prompt and dedicated support are valid. We genuinely appreciate your patience.
 * To better assist you, could you kindly provide the registered email address associated
   with your 
   Responsive Menu account? I understand this may feel a bit uncomfortable,
   but please be assured that this information will remain confidential and will
   only be shared with a senior support team member who will reach out to you directly
   for resolution.
 * We are committed to resolving your issue as quickly as possible and ensuring 
   you receive the level of support you deserve.
 * Thank you again for your time and cooperation.
 * Best regards,
   **Dhanush**
 *  Thread Starter [gabriellak77](https://wordpress.org/support/users/gabriellak77/)
 * (@gabriellak77)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/no-response-from-support-plus-pro-not-activating/#post-18467369)
 * At the moment the account email is under another client’s email address. I’m 
   using it on a staging site for another client this week to test out if the PRO
   version can do what I need it to do. If yes, then I will purchase a PRO version
   for that client. 
 * The account email is enquiries @ cvmadebetter com
 * Just a reminder of the issue:
 * 1. I registered the staging site URL in the account to turn on PRO for that site
   but it does not activate on the website. Why?
 * 2. I have shortcode that I want to add to the mobile menu, a language switcher,
   but it doesn’t output. Is it not possible to add code to the additional content
   section? 
 *  [dhanush22](https://wordpress.org/support/users/dhanush22/)
 * (@dhanush22)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/no-response-from-support-plus-pro-not-activating/#post-18469399)
 * Hi **[@gabriellak77](https://wordpress.org/support/users/gabriellak77/) **,
   I
   hope you’re doing well. Thank you for your prompt response, and I appreciate 
   you for sharing the necessary details.
 * I’ve shared your concerns with our higher-level support team, and they should
   be reaching out to you via email soon. Apologies in advance if there are any 
   delays.
 * Thank you also for highlighting the issue — we truly appreciate your cooperation
   and patience. Once we’ve sent an email, we’ll post a brief confirmation here 
   on the forum without sharing any sensitive or private information.
 * Best regards,
   **Dhanush**

Viewing 3 replies - 1 through 3 (of 3 total)

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 * 3 replies
 * 2 participants
 * Last reply from: [dhanush22](https://wordpress.org/support/users/dhanush22/)
 * Last activity: [11 months, 2 weeks ago](https://wordpress.org/support/topic/no-response-from-support-plus-pro-not-activating/#post-18469399)
 * Status: resolved