No support!

  • Malae

    (@malae)


    8 years, 11 months ago

    It says above: If you are reporting an issue with this plugin, please post in the plugin support forum instead. However I have waited 8 days for an answer to my e-mail from ThemeIsle Hestia Support and 4 days to an answer to my question in the plugin support forum.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hardeep Asrani

    (@hardeepasrani)

    8 years, 10 months ago

    Hey there,

    Can you tell us which issue you’re talking about? Please let us know so we could help you with the issue, if it’s still not fixed. Thank you. 🙂

    Thread Starter Malae

    (@malae)

    8 years, 10 months ago

    The issues are many after installing the Hestia theme and I don’t think this is the place to air all of them. Perhaps we can use emails, so I can explain clearly all the issues, provided you personally guarantee to at least acknowledge the issues, even if you don’t have solutions.

    I will mention one issue here, since it will illustrate the support problem:

    On 7 July I asked in an e-mail about problems with the PirateForm e-mail not having the contents fields cleared after sending an email. After asking again, a reply from ThemeIsle again ignored the question and it was never answered.

    In frustration, about 9 days ago I raised the PirateForm e-mail problem on the PirateForm plugin support page, you answered the next day with a question, which I answered. Since then I have heard nothing for over a week, despite asking you for a reply.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘No support!’ is closed to new replies.