Title: no support, multiple errors from plugin Last modified: September 8, 2023 --- # no support, multiple errors from plugin * Resolved [createalogoonline](https://wordpress.org/support/users/createalogoonline/) * (@createalogoonline) * [2 years, 8 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/) * I sent emails to your support for days, and no one responded**.** I get daily errors from the plugin. * My website is losing traffic and money. Please help me solve that ASAP * for example: 1. Missing table wp_trp_dictionary_en_us_en_us . * 2. Missing table wp_trp_dictionary_en_us_fr_fr . * 3. Error running get_existing_translations() * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fno-support-multiple-errors-from-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Anghel Emanuel](https://wordpress.org/support/users/anghelemanuel99/) * (@anghelemanuel99) * [2 years, 8 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17040718) * Hello there, * Thank you for reaching us! * Can you open a ticket here again:[https://translatepress.com/support/ask-a-presale-question/](https://translatepress.com/support/ask-a-presale-question/) and mention this ticket in it. * Have a great day! * Kind Regards, * Thread Starter [createalogoonline](https://wordpress.org/support/users/createalogoonline/) * (@createalogoonline) * [2 years, 8 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17042972) * **I opened the support ticket on the 27/08 – still no solution. ** * I paid for your plugin, installed it and get only bugs and problems since than. * I am having issues with the database related to Slow MySQL Queries. The server support said it is related to the plugin: “These queries are related to a WordPress translation plugin (wp_trp_dictionary) and involve searching and matching against certain patterns in the database. The slow queries are taking a significant amount of time to execute.” * my website is: [https://www.designfreelogoonline.com/](https://www.designfreelogoonline.com/) * **Errors from your plugins are: ** * Missing table wp_trp_dictionary_en_us_fr_fr .  * Missing table wp_trp_dictionary_en_us_en_us . * Error running get_existing_translations() * I will need your help to solve that issue. What can I do to make it work fast and smooth? * Plugin Support [Anghel Emanuel](https://wordpress.org/support/users/anghelemanuel99/) * (@anghelemanuel99) * [2 years, 8 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17089273) * Hello there, * I searched for your ticket but I can not find it. * Have you received an answer? * Also, have you checked which query takes long to load? * If you run the “Optimize TranslatePress database tables” feature from Settings- >TranslatePress->Advanced tab->Debug will solve this? Can you try? * Let me know! * Kind Regards, * Plugin Support [Anghel Emanuel](https://wordpress.org/support/users/anghelemanuel99/) * (@anghelemanuel99) * [2 years, 7 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17119253) * Hello there, Since 5 days have been passed without getting any replies from you, I consider this ticket as solved and I will mark it as “Resolved”. * If there are any questions, please let me know! * Kind Regards, * Thread Starter [createalogoonline](https://wordpress.org/support/users/createalogoonline/) * (@createalogoonline) * [2 years, 7 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17120691) * Yes, I did it many times; your plugin is buggy, very slow and heavy. It is months that I try to solve the issue without solutions from your side * My website keeps crushing, and the language pages are too slow to load as well. you can try it yourself and see : [click here](https://www.designfreelogoonline.com/de/) * I will need to remove your plugin it will remove 5000 pages from google that will hurt my SEO badly. So now I have no solution unless you fix the issues * Thread Starter [createalogoonline](https://wordpress.org/support/users/createalogoonline/) * (@createalogoonline) * [2 years, 7 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17124514) * Again today I received the errors. Maybe someone from your support team can finally help me solve them and manually fix them? (automatic table fix is not working.) * Logged errors * These are the most recent 5 errors logged by TranslatePress:1**last_error**** disable_automatic_translations**Yes**url**[https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e](https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e)** details**Missing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.**date_time** 2023-10-15 06:14:30**timestamp**16973504702**last_error**Table ‘mensbjzgtz.wp_trp_dictionary_en_us_en_us’ doesn’t exist**disable_automatic_translations**Yes**url**[https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e](https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e)** details**Error running get_existing_translations()**date_time**2023-10-15 06: 14:30**timestamp**16973504703**last_error****disable_automatic_translations** Yes**url**[https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e](https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e)** details**Missing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.**date_time** 2023-10-15 06:14:30**timestamp**16973504704**last_error**Table ‘mensbjzgtz.wp_trp_dictionary_en_us_en_us’ doesn’t exist**disable_automatic_translations**Yes**url**[https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e](https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e)** details**Error running get_existing_translations()**date_time**2023-10-15 06: 14:30**timestamp**16973504705**last_error****disable_automatic_translations** Yes**url**[https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e](https://www.designfreelogoonline.com/wp-admin/admin-ajax.php?action=wcas_build_taxonomy_index&nonce=68bcf1339e)** details**Missing table wp_trp_dictionary_en_us_en_us . To regenerate tables, try going to Settings->TranslatePress->General tab and Save Settings.**date_time** 2023-10-15 06:14:05**timestamp**1697350445 * Plugin Support [Anghel Emanuel](https://wordpress.org/support/users/anghelemanuel99/) * (@anghelemanuel99) * [2 years, 7 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17126255) * Hello again, * Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment): * ​​_Briefly_ disable all other plugins and enable the default Twenty Twenty-One theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns. * Regarding the SQL errors you get, did you try to regenerate the tables by going to Settings->TranslatePress->General tab and clicking on the “Save” button to regenerate these? If not, try this and let me know! * Also, please let us know when you find the conflict so that we can take a look and see what we can do about it. * Kind Regards, Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘no support, multiple errors from plugin’ is closed to new replies. * ![](https://ps.w.org/translatepress-multilingual/assets/icon.svg?rev=3166541) * [TranslatePress - Translate Multilingual sites with AI Translation](https://wordpress.org/plugins/translatepress-multilingual/) * [Frequently Asked Questions](https://wordpress.org/plugins/translatepress-multilingual/#faq) * [Support Threads](https://wordpress.org/support/plugin/translatepress-multilingual/) * [Active Topics](https://wordpress.org/support/plugin/translatepress-multilingual/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/translatepress-multilingual/unresolved/) * [Reviews](https://wordpress.org/support/plugin/translatepress-multilingual/reviews/) ## Tags * [Database Error](https://wordpress.org/support/topic-tag/database-error/) * [missing tables](https://wordpress.org/support/topic-tag/missing-tables/) * 7 replies * 2 participants * Last reply from: [Anghel Emanuel](https://wordpress.org/support/users/anghelemanuel99/) * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/no-support-multiple-errors-from-plugin/#post-17126255) * Status: resolved