Hi there,
I apologize for this. As you can see from our activity on the support forum, addressing our users’ requests is our top priority. Please contact us at support @ getused dot to dot it, as we were experiencing some technical issues with our ticketing system in the past couple of weeks (unbeknownst to us) . We strive to offer the best support for both our FREE and PAID customers.
Thank you,
Camu
We’d like to know if your issue is now resolved.
1)
I purchased excel add on the 26/8/14, I had issues with the link and licence key
2)
I opened a ticket on their site as got no response by email
3)
9/9/14 they realised they have an issue with their ticket system:camu wrote:
We just found out that our ticketing system was having some issues and tickets were not being recorded as expected. Please feel free to submit your request again through the site or contact us at support @ our domain.
I apologize for the inconvenience.
Camu
I raised another ticket
10/9/14 I sent an email to them asking what happened with my second ticket???
Hi
i did open another ticket but so far i didnt get a ticket number or anything regards to my ticket?
then Camu asked me if this been resolved
however NOBODY ASKED ME ANYTHING AND RESOLVED ANYTHING
19/9/14 lUIGI
CANT FIND ME IN THEIR SYSTEM
Hi
Thank you for contacting our support team.
We apologize for the inconvenience. I sent you a message a few days ago asking you to provide the email address you used for the payment. I cannot find you in the system with XXXXXX EMAIL. Also, please use the ticketing system to reply to these message, don’t reply via email as our mailbox is seldom monitored.
Best regards,
Luigi
SO DEAR LUIGI THANKS FOR FINDING ME IN YOUR SYSTEM AFTER 29DAYS
BUT I WANT A REFUND STILL AS I REQUESTED THIS ON THE 9TH SEPTEMBER AS IM SOOOOO FED UP WITH YOU I CANT TELL
SO REFUND ME THE MONEY
AS I DELETED YOUR PLUGIN AS YOUR SUPPORT IS USELESS AND I DONT WANT SOMETHING WHEN I GET A CASE RESOLVED IN A MONTH TIME
Dear user,
We apologize for the inconvenience. Our team tried in multiple occasions to get in touch with you to address the issue. We are issuing a full refund for your purchase and offer our assistance to still try and solve the issue. We value our customers and supporting our products is our first priority.
Best
Camu
