no tracking, no email

  • Resolved capnjazz

    (@capnjazz)


    1 year, 6 months ago

    hi,

    i use a different checkout template but no abandonment carts are tracked in the backend even if i got the script in the cart,

    no emails are sent as well,

    see screenshots

    https://ibb.co/Hpr98Sq

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    1 year, 6 months ago

    Hello @capnjazz,

    Could you please explain more about the different checkout template you are using? I tried adding products to your cart and, after entering the email on the checkout page, I noticed that the cart abandonment feature is not working. It seems like the cart abandonment code is not present on your checkout page.

    Understanding more about your setup will help us investigate the issue and guide you further.

    Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    1 year, 6 months ago

    Hello @capnjazz,

    We haven’t received a response from you for some time now. Based on the elapsed time, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 2 replies - 1 through 2 (of 2 total)

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