Title: Non-Functional Plugin
Last modified: May 21, 2024

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# Non-Functional Plugin

 *  [whatox](https://wordpress.org/support/users/whatox/)
 * (@whatox)
 * [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/)
 * Non-Functional Plugin plus when I faced an issue with a plugin that didn’t work
   as expected. Surprisingly, QuadLayers’ first solution was to request my admin
   details, which raised concerns about their security practices. Without proper
   diagnostics or safer initial troubleshooting steps, I’m left dissatisfied and
   cautious about their approach to resolving issues. The problem remains unresolved.
    -  This topic was modified 2 years ago by [whatox](https://wordpress.org/support/users/whatox/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/#post-17770702)
 * [@whatox](https://wordpress.org/support/users/whatox/)
 * Hi mate,
 * We’re sorry to hear that you’ve encountered difficulties with our plugin.
 * Could you please elaborate on the issues you’ve faced?
 * We recommend utilizing our official support channel for prompt assistance in 
   resolving any plugin-related issues. You can find the support link here: [https://
   wordpress.org/support/plugin/ai-copilot/] 
   Additionally, you can contact to us
   directly for quick support via our Facebook fan page: [https://www.facebook.com/
   quadlayers]
 * Best regards, QuadLayers Support Team.
 *  Thread Starter [whatox](https://wordpress.org/support/users/whatox/)
 * (@whatox)
 * [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/#post-17770851)
 * Subcribe to your Facebook fan page?
    -  This reply was modified 2 years ago by [whatox](https://wordpress.org/support/users/whatox/).
    -  This reply was modified 2 years ago by [whatox](https://wordpress.org/support/users/whatox/).
 *  Thread Starter [whatox](https://wordpress.org/support/users/whatox/)
 * (@whatox)
 * [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/#post-17770861)
 * Hi QuadLayers Support,
 * Thanks for reaching out. I’ve had issues with the plugin’s basic functions not
   working. I’m concerned that the first step for help involved asking for my admin
   details. Also, I chose the $49 option over the $149 one today, and given the 
   unresolved issues, I’m glad I didn’t pay more. Suggesting that I follow your 
   Facebook page for support doesn’t feel like a professional solution.Best regards,
   Oxana
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/#post-17771714)
 * [@whatox](https://wordpress.org/support/users/whatox/) Hi Oxana,
 * Thank you for taking the time to leave us your feedback. We sincerely regret 
   that you had an unsatisfactory experience with our AI Copilot for WordPress plugin.
 * We would like to inform you that AI Copilot for WordPress is a newly launched
   plugin. For this reason, all error reports are new, and understanding the environment
   where the plugin is running is essential for addressing these errors.
 * Regarding your concern about the request for admin details, we clearly stated
   that they were not necessary, as we had identified the problem based on the information
   you provided. We confirmed that there is a block on using the OpenAI API from
   servers hosted in Russia. Unfortunately, due to this restriction, it is not possible
   for us to resolve the issue from our side at this time.
 * We have responded to your requests promptly, and although we couldn’t offer you
   a solution on this occasion, we processed your refund quickly to minimize any
   inconvenience.
 * We appreciate your understanding and patience.
 * Best regards, QuadLayers Support Team.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Non-Functional Plugin’ is closed to new replies.

 * ![](https://ps.w.org/ai-copilot/assets/icon-256x256.png?rev=3057622)
 * [AI Copilot – ChatGPT Chatbot & AI Engine for Post Automation](https://wordpress.org/plugins/ai-copilot/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ai-copilot/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ai-copilot/)
 * [Active Topics](https://wordpress.org/support/plugin/ai-copilot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ai-copilot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ai-copilot/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/non-functional-plugin-4/#post-17771714)