Title: non‑working license
Last modified: February 11, 2026

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# non‑working license

 *  [Sauron](https://wordpress.org/support/users/sauron4u/)
 * (@sauron4u)
 * [2 months, 1 week ago](https://wordpress.org/support/topic/non-working-license/)
 * Dear Sir or Madam,
 * Since September 2025, I have been trying to get my purchased license to work.
   Despite repeated contact with your support team, I am continuously redirected
   without receiving any actual solution. This has now been going on for months.
 * I have paid in full for a product that should function properly. However, the
   license still does not work, and I have been forced to perform updates manually
   for months. This is unacceptable and does not meet the expectations I may reasonably
   have as a paying customer.
 * You can review my previous report under ticket number **#28943**. Unfortunately,
   this has not resulted in any resolution so far.
 * I urgently request that you resolve this issue immediately and ensure my license
   is fully operational. If this is not possible, I demand a full refund of the 
   purchase amount.
 * If no adequate solution is provided once again, I will be forced to consider 
   taking legal action.
 * I expect your response within a very short timeframe.
 * Kind regards,
   Michel Lukassen
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnon-working-license%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

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 * 0 replies
 * 1 participant
 * Last reply from: [Sauron](https://wordpress.org/support/users/sauron4u/)
 * Last activity: [2 months, 1 week ago](https://wordpress.org/support/topic/non-working-license/)
 * Status: not resolved