Not able to access the woo commerce options on my wordpress site

Resolved

(@big00ballz)

hi after the recent update on the WP website my woo-commerce plugin stopped working properly I have tried all the steps to troubleshoot the problem by disabling all plugins and letting only woo-commerce run but it is still showing the same problem…please help me

error msg
This site can’t be reached webpage at https://bready.co.in/wp-admin/admin.php?page=wc-admin&path=/analytics/overview might be temporarily down or it may have moved permanently to a new web address.
ERR_HTTP2_PROTOCOL_ERROR

System Status:


### WordPress Environment ###

WordPress address (URL): https://bready.co.in
Site address (URL): https://bready.co.in
WC Version: 5.7.1
REST API Version: ✔ 5.7.1
WC Blocks Version: ✔ 5.7.2
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.6.5
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.10
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.51-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: wp_
Total Database Size: 11.81MB
Database Data Size: 10.77MB
Database Index Size: 1.04MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
woo_dostavista_backpayment_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
woo_dostavista_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_dv_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_dv_woo_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
woo_dostavista_metrics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
woo_dostavista_warehouses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.17MB + Index: 0.08MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 6.20MB + Index: 0.11MB + Engine MyISAM
wp_paytm_order_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 3.22MB + Index: 0.25MB + Engine MyISAM
wp_posts: Data: 0.41MB + Index: 0.04MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.15MB + Index: 0.08MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 43
custom_css: 6
elementor_library: 5
elementor-hf: 1
nav_menu_item: 15
oembed_cache: 1
page: 12
post: 1
product: 26
product_variation: 84
revision: 131
shop_coupon: 5
shop_order: 51
shop_order_refund: 7

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (15) ###

Checkout Address AutoFill For WooCommerce: by zetamatic – 1.1.6
Elementor: by Elementor.com – 3.4.4
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.4

Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.23.1
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
OTP Login/Signup Woocommerce Premium: by XootiX – 2.1
Paytm WooCommerce Payment Gateway: by Paytm – 2.6.2
Super Socializer: by Team Heateor – 7.13.25
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.61

User Menus: by Code Atlantic – 1.2.7
WooReer: by Sofyan Sitorus – 2.1.13
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
TeraWallet: by WCBeginner – 1.3.19
WooCommerce: by Automattic – 5.7.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (₹)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #401 - /shop/
Cart: #97 - /cart/
Checkout: #98 - /checkout/
My account: #99 - /my-account/
Terms and conditions: #2 - /terms-and-conditions/

### Theme ###

Name: Astra
Version: 3.7.3
Author URL: https://wpastra.com/about/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 623
Oldest: 2021-09-11 06:56:01 +0000
Newest: 2021-09-26 04:18:04 +0000

### Status report information ###

Generated at: 2021-09-26 11:31:10 +05:30

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Stefan Vasiljevic
(@stefanue)

2 years, 6 months ago
Hi @big00ballz,

That issue is happening recently with the GoDaddy hosting. To fix it, please add the following to your .htaccess file
```
# BEGIN Line too long fix
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
# END Line too long fix
```
Thread Starter big00ballz
(@big00ballz)

2 years, 6 months ago

thank you so much I’m ever so grateful the issue has been fixed :). just one question?
should I reverse the changes after any woo-commerce plugin update?

Thread Starter big00ballz
(@big00ballz)

2 years, 6 months ago

so i had to reverse the changes as it was making my website load very slowly. now I’m back to square one 🙁 is there a better more permanent solution?

Mirko P.
(@rainfallnixfig)

2 years, 5 months ago

Hey @big00ballz,

Sorry for the delayed response here.

Since the issue doesn’t seem to be directly related to core WooCommerce, please reach out to your hosting company for further assistance.

I’m going to close this thread now. Feel free to open a new thread if you have any more questions.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Not able to access the woo commerce options on my wordpress site’ is closed to new replies.