Title: Not accepting API key
Last modified: January 23, 2019

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# Not accepting API key

 *  Resolved [erikallkelly](https://wordpress.org/support/users/erikallkelly/)
 * (@erikallkelly)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/)
 * I installed the Mailchimp for Woocommerce plugin to my website. When trying to
   connect in the initial setup, it will not accept the API key. The page simply
   refreshes but does not go to the next step.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [erikallkelly](https://wordpress.org/support/users/erikallkelly/)
 * (@erikallkelly)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11122317)
 * The plugin was working properly yesterday before I deactivated it and deleted
   it because I needed to sync a different list. Since then, this plug in has not
   been working.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11122541)
 * Hi [@erikallkelly](https://wordpress.org/support/users/erikallkelly/)! Sorry 
   to hear you’re having issues with the plugin, we definitely want to try to help
   out.
 * Usually, when there are problems with saving fields or API keys it’s related 
   to some sort of caching issue. It could be a plugin or cloud service getting 
   in the way, e.g. Cloudflare. Do you have anything like that running on your WordPress
   install? If you don’t, that’s ok, we just wanted to check on that first. We can
   try to look at a few other things as well.
 * I look forward to hearing back from you.
 *  [Acal](https://wordpress.org/support/users/acal/)
 * (@acal)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11126544)
 * I’m in the same boat. I uninstalled and reinstalled to address a console error
   as recommended in a different thread. Now I can get past the API key set up. 
   I get
    “Gateway Timeout The gateway did not receive a timely response from the
   upstream server or application.”
 * I have disabled CDN and Caching still no luck.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11126625)
 * Hi [@acal](https://wordpress.org/support/users/acal/), thanks for reaching out.
   Who is your host with this particular site?
 *  [clark5](https://wordpress.org/support/users/clark5/)
 * (@clark5)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11135552)
 * Hi, I’m having the same problems. As a result of the plugin, I disconnected the
   woocommerce store from my mailchimp and can no longer reconnect that either.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not accepting API key’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

## Tags

 * [api](https://wordpress.org/support/topic-tag/api/)

 * 5 replies
 * 4 participants
 * Last reply from: [clark5](https://wordpress.org/support/users/clark5/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/not-accepting-api-key/#post-11135552)
 * Status: resolved