Title: Not adding sing-ups
Last modified: November 29, 2022

---

# Not adding sing-ups

 *  Resolved [dcaviness](https://wordpress.org/support/users/dcaviness/)
 * (@dcaviness)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/)
 * I have recently setup a form that is capturing emails, but only sending the admin
   a notice of signup. The emails are not being added to the list inside of Constant
   Contact. Any advice?

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16245209)
 * Have any admin notifications been added to your admin area mentioning the possibility
   of errors occurring ? If yes, can you follow the instructions provided regarding
   enabling logging? You already did the other half of starting a forum thread so
   that’s handled.
 * Once the Debugging menu is revealed, please visit that and copy/paste any error
   logs that were captured in the textarea. If the textarea has more than like 10
   lines, please use something like pastebin.com or gist.github.com to share the
   results. We can also provide an email address to send the logs to if you prefer
   that route.
 *  Thread Starter [dcaviness](https://wordpress.org/support/users/dcaviness/)
 * (@dcaviness)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16245252)
 * [2022-11-29 16:42:20] API.INFO: Contact set to be created [“Extra information”,[{“
   form”:”Newsletter Signup”}]] []
    [2022-11-29 16:42:20] API.INFO: Submitted contact
   data [“Extra information”,[{“email___3c59495a3edf2d27cd20fc1987544522”:{“key”:”
   email”,”val”:”***@hotmail.com”},”email”:”***@hotmail.com”,”lists___036cda11346beabbf7973242108d7177″:{“
   key”:”lists”,”val”:””},”list”:[“1687458050”]}]] []
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16245316)
 * Hmm.
 * What’s the website in question and where on the linked to page can I find the
   form. I can do a test submission to help see if it’s incidental or not working
   for all submissions
 *  Thread Starter [dcaviness](https://wordpress.org/support/users/dcaviness/)
 * (@dcaviness)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16245325)
 * Here’s the link: [https://cavinesswealth.com/sign-up/](https://cavinesswealth.com/sign-up/)
 * I’ve tried multiple browsers and different email addresses, with no luck.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16245539)
 * Just submitted to it myself.
 * Won’t hurt to re-check the logs to see if there’s new information that could 
   help. Also I know we’re working on an issue where `some+value@email.com` addresses
   weren’t working, because of the `+` character, in case that was the type of email
   being tested with.
 *  Thread Starter [dcaviness](https://wordpress.org/support/users/dcaviness/)
 * (@dcaviness)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16248404)
 * Received the email, but it’s not being automatically added into CC. No new debug
   log.
 * However, I did enable the “Bypass Constant Contact cron scheduling” it is now
   working properly.
 *  Plugin Author [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * (@constantcontact)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16248751)
 * Hmm, sounds like the cron system in the install isn’t necessarily working properly.
   Conflicts there can come from anywhere. Something else breaking things, preventing
   us from being able to use.
 * That said, sounds like we’re in a better position now. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Not adding sing-ups’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [Constant Contact](https://wordpress.org/support/users/constantcontact/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/not-adding-sing-ups/#post-16248751)
 * Status: resolved