Title: Not appearing using shortcode / or not using shortcode
Last modified: April 28, 2022

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# Not appearing using shortcode / or not using shortcode

 *  Resolved [agcreateit](https://wordpress.org/support/users/agcreateit/)
 * (@agcreateit)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/)
 * I can’t get this to work at all, I’ve tried BOTH the custom thank you page and
   also the normal thank you page. Neither show the message. I’ve also cleared ALL
   additional CSS that was creating the error messages too.
 * We’re going live soon and would love to have this in. It looks like the most 
   ideal plugin I just can’t seem to get it to work!
 * Would love your help. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Ali Khallad](https://wordpress.org/support/users/alikhallad/)
 * (@alikhallad)
 * [4 years ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15647346)
 * Hello, sorry for the delay.
 * Have you tried using the shortcode `[wc_pcr_message]` for the custom thank you
   page.
 * Some themes will change the default WC filters and hooks resulting in the plugin
   not displaying the prompt when needed.
 *  [wojojustin](https://wordpress.org/support/users/wojojustin/)
 * (@wojojustin)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15720859)
 * I’m also having this error, the short code doesn’t work on a custom thank you
   page. It only outputs a non breaking space character.
 *  Plugin Author [Ali Khallad](https://wordpress.org/support/users/alikhallad/)
 * (@alikhallad)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15720942)
 * Are you using the latest version 1.0.3?
 * If yes, you need to pass the order_id in the custom thank you page URL for the
   plugin to work, other than that, it will not output the prompt.
 * The URL should look something like this: [https://yoursite.com/custom-thankyou/order_id=123](https://yoursite.com/custom-thankyou/order_id=123)
 *  [wojojustin](https://wordpress.org/support/users/wojojustin/)
 * (@wojojustin)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15720972)
 * There wasn’t a great way to add the order_id to the URL like that, so I had to
   hack a solution custom to the project.
 * I think the best solution would be to add an attribute to the shortcode to include
   the order_id instead of relying on the URL to have a $_GET variable storing the
   information.
 * Devs could then use the shortcode on custom pages without having to add variables
   to the URL, or be able to call the message on other non-order related pages:
   `
   <?php echo do_shortcode('[wc_pcr_message order_id="'. $order->get_id() . '"]')?
   >`
 *  Plugin Author [Ali Khallad](https://wordpress.org/support/users/alikhallad/)
 * (@alikhallad)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15721230)
 * Thanks for the suggestion, this feature is added into the most recent release
   1.0.4.
 * Please do not hesitate to open another ticket if you’re still having issues.
 * Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Not appearing using shortcode / or not using shortcode’ is closed to 
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 * 5 replies
 * 3 participants
 * Last reply from: [Ali Khallad](https://wordpress.org/support/users/alikhallad/)
 * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/not-appearing-using-shortcode-or-not-using-shortcode/#post-15721230)
 * Status: resolved