Title: Not completing Square Sync Last modified: August 31, 2020 --- # Not completing Square Sync * Resolved [Rodney Wise](https://wordpress.org/support/users/gawebwarrior/) * (@gawebwarrior) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/) * I have tried to sync products using the full import the first time. It did not bring in all products correctly. I then put all products in trash and then permanently deleted them and attempted another full import. I went back and the customer had altered Square. I assumed that when it syncs every hour to square, it would make the needed alterations however it did not. I have repeated the process of the leaving all products and putting them in the trash then permanently deleting them then doing a full import three more times and it is pulling 185 products out of 215. The number is consistent and does not change. * Has the client done something in square that can block this plugin from syncing properly? How would I know? * I have WordPress 5.5, and the jQuery plug-in helper installed. Viewing 4 replies - 1 through 4 (of 4 total) * Thread Starter [Rodney Wise](https://wordpress.org/support/users/gawebwarrior/) * (@gawebwarrior) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/#post-13356999) * ``` ### WordPress Environment ### WordPress address (URL): http://online.REDACTED Site address (URL): http://online.REDACTED WC Version: 4.4.1 REST API Version: ✔ 1.0.15 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.4.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.14 PHP Post Max Size: 40 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 8.0.18 Max Upload Size: 40 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #1458 - /categories/ Cart: #23 - /cart/ Checkout: #24 - /checkout/ My account: #25 - /my-account/ Terms and conditions: #478 - /terms-and-conditions/ ### Theme ### Name: ArileWP Pro Version: 1.4.1 Author URL: https://themearile.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. 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Overrides: – ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Save to Log ### Action Scheduler ### Complete: 650 Oldest: 2020-08-21 10:40:33 -0400 Newest: 2020-09-03 11:01:04 -0400 Pending: 2 Oldest: 2020-09-03 12:01:04 -0400 Newest: 2020-09-05 15:54:42 -0400 ``` * Thread Starter [Rodney Wise](https://wordpress.org/support/users/gawebwarrior/) * (@gawebwarrior) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/#post-13357017) * CommerceStatusLogs Store Activity * Help System statusToolsLogsScheduled ActionsLogs Please Setup Website Analytics to See Audience Insights * MonsterInsights, WordPress analytics plugin, helps you connect your website with Google Analytics, so you can see how people find and use your website. Over 2 million website owners use MonsterInsights to see the stats that matter and grow their business. * Connect MonsterInsights and Setup Website Analytics Learn More * Heads up! Square is currently configured to log transaction data for debugging purposes. If you are not experiencing any problems with payment processing, we recommend turning off Debug Mode » * Dismiss this notice. fatal-errors-2020-09-02-fee06b5333d2ebf268f8bb6ca3f3d116. log Delete log * fatal-errors-2020-09-02-fee06b5333d2ebf268f8bb6ca3f3d116.log (September 2, 2020 at 6:53 am) View 2020-09-02T06:53:12+00:00 CRITICAL Uncaught Error: Call to a member function getObject() on string in /opt/bitnami/apps/wordpress/htdocs/ wp-content/plugins/woocommerce-square/includes/Handlers/Product.php:243 Stack trace: #0 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-square/ includes/Sync/Product_Import.php(400): WooCommerce\Square\Handlers\Product::update_image_from_square( 3449, ‘S6NG3RJQED4BDDA…’) #1 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/ woocommerce-square/includes/Sync/Product_Import.php(181): WooCommerce\Square\ Sync\Product_Import->update_product(Object(WC_Product_Simple), Array) #2 /opt/ bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-square/includes/ Sync/Stepped_Job.php(114): WooCommerce\Square\Sync\Product_Import->import_products()# 3 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-square/includes/ Sync/Stepped_Job.php(55): WooCommerce\Square\Sync\Stepped_Job->do_next_step()# 4 /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce-square/includes/ Handlers/B in /opt/bitnami/apps/wordpress/htdocs/wp-content/plugins/woocommerce- square/includes/Handlers/Product.php on line 243 * [mattdallan](https://wordpress.org/support/users/mattdallan/) * (@mattdallan) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/#post-13358871) * Hi [@gawebwarrior](https://wordpress.org/support/users/gawebwarrior/), thanks for sharing those logs with us as they’re very helpful. * The logs point to our function `update_image_from_square()` which is fetching the product image from Square and updating it on your product in WooCommerce. * The fatal error you linked above shows that our API request to Square returned in invalid response. * Can you please go into your WooCommerce > Status > Logs and use the dropdown to select and view the recent Square logs for `square-2020-09-02` please (here’s a screenshot of how to view them: [https://d.pr/i/QJqHha](https://d.pr/i/QJqHha)) * In these logs you should find an API request and response that is causing this fatal error. * Searching that file for the string: `retrieveCatalogObject` will point you to the request that failed. * Let me know if this log shows has any information as to what has caused this issue. * Thanks for your patience * [Elvira K.](https://wordpress.org/support/users/treibalen/) * (@treibalen) * [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/#post-13392307) * Hi there [@gawebwarrior](https://wordpress.org/support/users/gawebwarrior/), * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Not completing Square Sync’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) ## Tags * [sync issue](https://wordpress.org/support/topic-tag/sync-issue/) * 4 replies * 3 participants * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/not-completing-square-sync/#post-13392307) * Status: resolved