Title: Not Connecting / no errors
Last modified: April 2, 2025

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# Not Connecting / no errors

 *  [tye](https://wordpress.org/support/users/tye/)
 * (@tye)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/not-connecting-no-errors/)
 * Hey – I followed all the connection instructions, whitelisted the IP ranges’s
   and URI etc in Cloudways and Cloudflare. It says that the site is Connected in
   the Brevo admin, but in Woocommerce it says Connect your Account.
 * When I go to Contact Synchronization, firstly I normally get a message saying“
   We could not process your request at this time. Wait a few minutes, then try 
   again. You can check our status page for ongoing incidents or contact our support
   team.” then after that I get “Settings updated successfully.” but not contacts
   are ever synced??
   No other error messages or similar in Woo or Brevo…. Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [jaxne](https://wordpress.org/support/users/jaxne/)
 * (@jaxne)
 * [9 months, 3 weeks ago](https://wordpress.org/support/topic/not-connecting-no-errors/#post-18607343)
 * we have a client with the same issue. Last time this happened, we uninstalled
   and reinstalled the Brevo plugin and reconnected the site. 
   However, that did
   not work this time. We tried connecting the site 3 times.
 * Inside Brevo under integrations, we are now seeing 3 connections to the same 
   site. The Brevo plugin on the Woocommerce site doesn’t show it is connected.
 * historical orders and contacts not synching. Brevo is showing customer activity
   but that is all.
 * Thr client’s text message credits are being used up as the contacts who purchased
   are not being filtered.
 * I did post a support ticket in our client’s Brevo account. I wanted to post this
   issue here as well, in case there is a fix for this issue before support ticket
   is replied to.
 *  Plugin Support [enzonewman](https://wordpress.org/support/users/enzosendinblue/)
 * (@enzosendinblue)
 * [8 months, 2 weeks ago](https://wordpress.org/support/topic/not-connecting-no-errors/#post-18656284)
 * Hello [@jaxne](https://wordpress.org/support/users/jaxne/), 
   please raise a support
   ticket directly with the Brevo support team.Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not Connecting / no errors’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [enzonewman](https://wordpress.org/support/users/enzosendinblue/)
 * Last activity: [8 months, 2 weeks ago](https://wordpress.org/support/topic/not-connecting-no-errors/#post-18656284)
 * Status: not resolved