NOT FREE!

  • picklypickle

    (@picklypickle)


    10 months ago

    This plugin isn’t free. Right after you install it, you have to sign up on their website, and they ask for your credit card details straight away. They say you won’t get charged anything (your total shows $0.00), but their terms and conditions aren’t clear at all. The process feels misleading, especially since there’s no way to try the plugin risk-free. Some people might say it’s normal for companies to collect payment info upfront, but with unclear terms and no real transparency, it just doesn’t sit right.

Viewing 1 replies (of 1 total)
  • Plugin Author Alex at Smash Balloon

    (@alexopen)

    9 months, 4 weeks ago

    Hi,

    Thank you for taking the time to share your honest feedback as it takes time to write a detailed review, and the fact that you did means you care enough to help us improve. That matters to us more than you might think.

    To be transparent, the card request is solely for account verification and preventing fraud. No charge is made during those 14 days trial.

    Our users can test the plugin, risk free, with no payment upfront, and even a 30 days money refund, if not satisfied after the trial is over.

    Your feedback has already prompted us to start re-writing our screens and better emphasize the costs as early as possible in the process, so there’s zero guesswork about what you’re signing up for.

    I invite you to reach out to our support page or let us know here if you have more questions or feedback.

    Thanks again,
    Alex Plop
    Development Manager @ ClickSocial

Viewing 1 replies (of 1 total)

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