Title: Not getting confirmation e-mails
Last modified: April 30, 2020

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# Not getting confirmation e-mails

 *  Resolved [bergentrappedesign](https://wordpress.org/support/users/bergentrappedesign/)
 * (@bergentrappedesign)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/)
 * Hi,
    I have been using this plug-in for a couple of years, and now suddently 
   I don’t get confirmation e-mails. Nothing has been changed with the plug-in. 
   What could be wrong?
 * Thanks.
    -  This topic was modified 6 years, 1 month ago by [bergentrappedesign](https://wordpress.org/support/users/bergentrappedesign/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fnot-getting-confirmation-e-mails%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * (@wpdevart)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12758059)
 * Hi dear user.
 * First of all, check the spam folder. Then try to use another email address.
 * Thanks.
 *  Thread Starter [bergentrappedesign](https://wordpress.org/support/users/bergentrappedesign/)
 * (@bergentrappedesign)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12758094)
 * I’ve checked the spamfolder, but there is nothing.
    I have tried testing the 
   calendar myself, and it seems for some reason to be connected to the phonenumber
   entered. When I use my phonenumber, the mail sends. When I use a different number,
   it doesnt. I got a mail earlier, where the customers phonenumber started with
   the same number as mine. So it sometimes sends, and sometimes not. The only difference
   I can se (after trying several different outputs), is the phonenumber for some
   reason..?
 *  Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * (@wpdevart)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12770092)
 * Hi dear user.
 * Our plugin doesn’t connect phone numbers to email addresses, so we can surely
   say that the issue doesn’t come from our plugin.
 * We will advise you to ask the same question to your hosting provider. Maybe they
   can help in this case.
 * Thanks.
 *  Thread Starter [bergentrappedesign](https://wordpress.org/support/users/bergentrappedesign/)
 * (@bergentrappedesign)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12777881)
 * I might have explained myself a bit bad. The phonenumber has nothing to do with
   the e-mail entry. It is a different box. But that seems to be the only difference
   I can find. But now the e-mails sends. So I have no idea why it din’t for a while…
   Everything seems to be working at the moment. Thanks 🙂
 *  Plugin Author [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * (@wpdevart)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12784434)
 * Nice to hear that.
 * Maybe there was a mail server issue.
 * Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

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## Tags

 * [booking confirmation](https://wordpress.org/support/topic-tag/booking-confirmation/)
 * [confirmation](https://wordpress.org/support/topic-tag/confirmation/)
 * [e-mail](https://wordpress.org/support/topic-tag/e-mail/)

 * 5 replies
 * 2 participants
 * Last reply from: [wpdevart](https://wordpress.org/support/users/wpdevart/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/not-getting-confirmation-e-mails/#post-12784434)
 * Status: resolved