Title: Not load document
Last modified: November 2, 2021

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# Not load document

 *  Resolved [rbb10](https://wordpress.org/support/users/rbb10/)
 * (@rbb10)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/not-load-document/)
 * i have upload some pdf documents, some days the plugin show infinite scroll and
   also if i click on refresh button not works
 * image: [https://snipboard.io/6eonMO.jpg](https://snipboard.io/6eonMO.jpg)
 * how i can solve this?

Viewing 1 replies (of 1 total)

 *  Plugin Author [Anantajit JG](https://wordpress.org/support/users/anantajitjg/)
 * (@anantajitjg)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/not-load-document/#post-15042989)
 * Hi
 * Sorry! We cannot provide you with an exact fix without seeing the URL where you
   have embedded the document.
 * Maybe it must be a Google docs viewer issue. Google Docs Viewer is notorious 
   for the stability issues, especially for the documents that are hosted elsewhere!
   Did you try Microsoft Office Viewer? It should be stable and more user-friendly
   for all the Office files (No PDF support).
    When using the Plus version, we recommend
   two solutions for stability. Use Google Drive to host your files – We have hardly
   seen any downtime for the embedded documents from Google Drive. Use Box.com –
   Box.com has its own viewer. It’s super stable and also comes with various privacy
   settings. Otherwise, nothing much we can do in this case. We hope you understand.
 * Please let me know if you need any other help.
 * Regards
    Anantajit JG

Viewing 1 replies (of 1 total)

The topic ‘Not load document’ is closed to new replies.

 * ![](https://ps.w.org/embed-any-document/assets/icon.svg?rev=2576642)
 * [Embed Any Document - Embed PDF, Word, PowerPoint and Excel Files](https://wordpress.org/plugins/embed-any-document/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/embed-any-document/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/embed-any-document/)
 * [Active Topics](https://wordpress.org/support/plugin/embed-any-document/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/embed-any-document/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/embed-any-document/reviews/)

## Tags

 * [load](https://wordpress.org/support/topic-tag/load/)
 * [not](https://wordpress.org/support/topic-tag/not/)

 * 1 reply
 * 2 participants
 * Last reply from: [Anantajit JG](https://wordpress.org/support/users/anantajitjg/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/not-load-document/#post-15042989)
 * Status: resolved